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How do I change the fields on the ticket form? - Knowledgebase / Using Deskpro / Admin - Deskpro Support

How do I change the fields on the ticket form?

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How can I change the fields displayed when a user submits a ticket from the portal?


You can add and configure ticket fields from Admin > Ticket Structure > Ticket Fields

Then you edit the form under Ticket Structure > Departments using the Form tab. This function is in the Departments section because each department can have its own form. This means you can request different information for a support ticket and a sales ticket.


Note that you use this screen to re-arrange the order of the form. There is also a separate tab for both the User and Agent form.

For more details, see Department Forms in the admin guide.

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