Setting a default status when a note is added. - Community / Feature Request - Deskpro Support

Setting a default status when a note is added. Collecting Feedback

Barry

Currently in the ticket defaults you can set a default status for when you're sending a reply.

It would be helpful if you could set a default for a note as well (usually when adding a note you'd want the status to be awaiting agent for agent visibility).

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New Feature Request

Author: Barry
Last update: 23 Jul 2019
Category: Tickets

Setting a default status when a note is added. - Community / Feature Request - Deskpro Support

Setting a default status when a note is added. Collecting Feedback

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