Search Labels - Deskpro Support
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The ability to duplicate department settings/permissions etc
We would like the ability to duplicate departments so we can copy across permissions, settings, the ...
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Increase Chat Permission Options
On this part, can you please put an option that would disallow chat agents from changing chat assign...
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Article agent permissions
I'd like to be able to restrict article access in the agent interface to agents from specific depart...
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Round Robin Permissions
It would be helpful to allow agents permissions to the round robin admin area without giving them fu...
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Structured report permissions
Currently with the reports, permissions are either on or off. It would be helpful if you could giv...
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Have all permissions disabled when creating a ticket department
When you create a new ticket department all user and agent permissions are enabled by default on th...
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Create a Permission for User Groups to Access the Helpcenter Editor
Create a permission for Admins under Admin > CRM > User Groups to allow certain Users to access the ...
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Reports Permissions
The ability to restrict access to the reports area based on specific criteria would be useful. For ...
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Enhanced ticket label permssions
I would like to be able to prevent agents from being able to create new labels. In the Agent ticket ...
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Read-Only permissions to Department
It would be great to have a "Read-Only" option to apply to Permission Groups on Departments to comp...
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App View Permissions
Is there a way to control which agents can see certain apps? One team uses an app alongside their ti...
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Split the permission to allow agents to set a message as an agent note out of the 'Can edit/delete messages' permission
In the past, our agents used to have the option to convert a message to an agent note. We used this ...
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A separate agent permission to be able to control agent followers
Additional permissions for agents to add and remove agent followers. At the moment, these permission...
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Permissions checker tool to test what permissions are effective for different agents across different departments
It would be great to have an “effective permissions” tool which can check that permissions are being...
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Agent permission report
As part of our Annual review, we are looking for a list/report of Agent access rights of each group ...
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User permissions
It would be great if we could review which users are members of a usergroup. Often our clients will ...
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Limit access to Macros
Need to be able to restrict agent access so they can only edit/delete personal macros, not the ones ...
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App permissions to restrict apps for certain teams or agents
We'd like to restrict other teams from seeing/using the Jira app. This was available on v1 apps but...
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Order in Permission Groups
Can you do an A-Z ordering in permission groups, same as done in Teams? Better would be if the orde...
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Audit Log- Changes to Agent Permissions
In the audit logs under Admin > Agents > Audit Logs include entries that show when/who changed permi...
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Internal notes/comments (only for agents) in an article.
Hi, sometimes we need to create a note/comment to an article which is only for our agents. For examp...
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Extended permission scheme for users
At the moment there is an all or nothing approach for user permissions. You either have no permissio...
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Toggle All does not work as expected in Department adding for agents
When adding new Department, Permissions section, Agent Permissions: "Toggle All" in Full Access col...
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Settings to completely hide author, date and/or number of comments from the knowledgebase
It would be nice to have settings to completely hide author details, publish date and/or the number ...
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Enabling permissions on macros for Teams
Ability for macros to be restricted for teams rather than just everyone or individual agents.