Skip to main content
Bahasa Indonesia Bălgarski Čeština Cymraeg Cрпски Dansk Deutsch Eesti keel English Español Français Gaelic Hrvatski Íslenska Italiano Latviešu valoda Lietuvių kalba Magyar Malti Nederlands Norsk Polski Português (Brasil) Português (Europeu) Pусский Română Slovenčina Slovenian Suomen Kieli Svenska Tiếng Việt Türkçe Ελληνικά македонски الإنجليزية فارسی 日本語 英语（美国） 영어
Contact Us

New to Deskpro Support? Register for an account

Need a password reminder?
Feature Request Bug Report Design Feedback
Feature Request Bug Report Design Feedback
Community
Community
Feature Request Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
114
Microsoft Teams Integration
Harrison Hudson
6 Sept 2017
Collecting Feedback
7
34
JIRA status category as a ticket update trigger criteria
Michael W.
6 Sept 2017
Collecting Feedback
0
41
Sending more data to JIRA and vice versa
Colin Dunn
5 Sept 2017
Collecting Feedback
0
44
Add Problems & Incidents as triggers
Michael W.
4 Sept 2017
Under Review
3
36
Extended permission scheme for users
Michael W.
4 Sept 2017
Collecting Feedback
0
24
Cascading Menus in Agent view
Adam
4 Sept 2017
Collecting Feedback
0
38
Ability to find DeskPro tickets with linked JIRA issues
Michael W.
1 Sept 2017
Collecting Feedback
1
40
Show Deskpro ticket status in JIRA
Michael W.
1 Sept 2017
Collecting Feedback
0
32
More granular permissions for JIRA integration
Michael W.
30 Aug 2017
Collecting Feedback
0
40
Being able to view critical information on an organization on a ticket
Thomas Dakan
25 Aug 2017
Collecting Feedback
1
26
Elastic search specific a a particular user/organization
Thomas Dakan
25 Aug 2017
Collecting Feedback
0
35
Use Arrow Keys to Select person in 'Find a person' interfaces
Thomas Dakan
25 Aug 2017
Collecting Feedback
0
25
Column Resizing (Agent)
Brian Benedict
24 Aug 2017
Collecting Feedback
1
26
User-selectable Date/Time representation, and/or switch based on age
Jeroen Geilman
21 Aug 2017
Collecting Feedback
0
21
Message ordering in split interface to match message ordering in ticket interface
Thomas Dakan
9 Aug 2017
Collecting Feedback
0
32
Make CRM notes editable
Thomas Dakan
3 Aug 2017
Collecting Feedback
0
31
Custom Filters on Archived Tickets
Lenny LaRose
25 Jul 2017
Collecting Feedback
0
34
Searchable Glossary
Berel Levy
25 Jul 2017
Collecting Feedback
0
27
Manuals for Users about how they can use the Deskpro User Portal
Paul Davies
21 Jul 2017
Collecting Feedback
0
26
Auto Save Knowledge base articles
Berel Levy
20 Jul 2017
Collecting Feedback
0
31
Emphasize Ticket Categories/Types
Michael W.
15 Jul 2017
Collecting Feedback
0
24
Insert name of Performing Agent with Variables
Thomas Goulet
13 Jul 2017
Collecting Feedback
1
30
Custom Slack message for triggers
Michael W.
7 Jul 2017
Collecting Feedback
4
25
variables for agents telephone number
Michael W.
3 Jul 2017
Collecting Feedback
0
31
Show Flags in list table view
Michael W.
3 Jul 2017
Collecting Feedback
0
26
Customizable formatting of postal address for persons and organizations
Michael W.
3 Jul 2017
Collecting Feedback
0
24
Make quick search navigatable with keyboard
Michael W.
1 Jul 2017
Collecting Feedback
0
31
Make custom user and organisation fields available in list views for persons/organisations
Michael W.
30 Jun 2017
Collecting Feedback
0
26
Option to have customers' timezone inherit from their organizations' time zone
Thomas Dakan
28 Jun 2017
Collecting Feedback
1
19
More positions (and other options) for the chat widget
cjs@software-agentur.com
22 Jun 2017
Collecting Feedback
0
28
Show number of replies by Agent or by User in the ticket overview
Michael W.
21 Jun 2017
Collecting Feedback
0
23
Possibility to add files to a reply or a note when they are edited (like when i create them)
cjs@software-agentur.com
21 Jun 2017
Collecting Feedback
0
28
Real integration via plugin in CMS
cjs@software-agentur.com
21 Jun 2017
Collecting Feedback
0
22
Internal notes/comments (only for agents) in an article.
cjs@software-agentur.com
21 Jun 2017
Collecting Feedback
0
34
Show if message was edited
Michael W.
20 Jun 2017
Collecting Feedback
0
36
Separate SLAs in Ticket overview
Michael W.
20 Jun 2017
Collecting Feedback
1
33
Renaming and dating Problems after creation
Michael W.
18 Jun 2017
Collecting Feedback
0
20
JIRA addon to display DeskPro-Tickets in JIRA issue
Michael W.
17 Jun 2017
Collecting Feedback
0
25
Options to disable more Features for better usability
Michael W.
17 Jun 2017
Collecting Feedback
0
28
Hiding the Ticket language field
Michael W.
17 Jun 2017
Collecting Feedback
0
20
Visual fine tuning of Department drow down
Michael W.
17 Jun 2017
Collecting Feedback
0
30
Show organisation avatar in ticket
Michael W.
17 Jun 2017
Collecting Feedback
1
47
API for Satisfaction
Michael W.
17 Jun 2017
Collecting Feedback
1
28
Change Date Time input format for date fields
Thomas Dakan
14 Jun 2017
Collecting Feedback
0
39
Download ticket as PDF without agent notes
Jeroen van der Steen
12 Jun 2017
Collecting Feedback
2
20
Improvements for the chat feature.
cjs@software-agentur.com
7 Jun 2017
Collecting Feedback
0
25
Allow additional criteria on the default email account triggers
Chris Booth
2 Jun 2017
Collecting Feedback
0
147
Dark/Night mode theming?
Kevin Fox
31 May 2017
Collecting Feedback
11
29
Start Ticket in Agent Interface via URL
Ryan Melville
22 May 2017
Collecting Feedback
1
31
Extend the allowed Helpdesk 'reset' time beyond 90 days (to unlimited)
Paul Davies
22 May 2017
Collecting Feedback
0