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Feature Request Bug Report Design Feedback
Feature Request Bug Report Design Feedback
Community
Community
Feature Request Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
11
Active Directory Authentication and email aliases
Michel Strøm Tandrup
10 Mar 2018
Collecting Feedback
0
9
Smart parsing improvements for Exchange servers
Michel Strøm Tandrup
10 Mar 2018
Collecting Feedback
0
15
Add confirmation dialog on Discard Draft button
Christian Mattart
7 Mar 2018
Collecting Feedback
1
18
Wysiwyg on field type "Display"
Didier Testelin
2 Mar 2018
Collecting Feedback
0
20
Ability to write descriptions about tasks created on the helpdesk
Rami Ali
24 Feb 2018
Collecting Feedback
0
18
MobileApp: Option to choose if the enduser shoult be notified when creating a new ticket.
cjs@software-agentur.com
19 Feb 2018
Collecting Feedback
0
19
I want to be able to create a user while creating a ticket on the Mobile App
cjs@software-agentur.com
19 Feb 2018
Collecting Feedback
1
32
I would like to see extra permissions added to Reports
Thomas Goulet
13 Feb 2018
Collecting Feedback
1
21
I would like to be able to create filters and reports for the Flags in tickets
Gemma
12 Feb 2018
Collecting Feedback
1
27
Using the same intelligent search module for linking tickets like the used one at the merge feature
Zsolt Kiss
11 Feb 2018
Collecting Feedback
0
12
Editing the visible fields in the Linked tickets area.
Zsolt Kiss
10 Feb 2018
Collecting Feedback
0
28
Show new password requirements for users registering
James Kullberg
9 Feb 2018
Collecting Feedback
1
19
More advanced rules to add users to Organizations
Michel Strøm Tandrup
9 Feb 2018
Collecting Feedback
0
14
Allow agents to follow an organisation (without using triggers)
Matt Collier
8 Feb 2018
Collecting Feedback
1
34
Add new setting for agent's: "Default Ticket Reply Type"
Claire Collier
26 Jan 2018
Collecting Feedback
2
39
I would like to see a separate field for 'middle name' to use in snippets
Philipp Bartsch
17 Jan 2018
Collecting Feedback
0
33
Listing my Feedback subscriptions
Zsolt Kiss
14 Jan 2018
Collecting Feedback
0
32
Twilio SMS Integration to Allow Fields
Sana Lakdawala
12 Jan 2018
Collecting Feedback
0
25
An automatic article translator would be really useful
Hooman
12 Jan 2018
Collecting Feedback
1
27
Problem and Incident Enhancement
Ben Willis
5 Jan 2018
Collecting Feedback
0
29
Collapse possibility of the PROPERTIES section
Zsolt Kiss
23 Dec 2017
Collecting Feedback
0
24
Ability to tag agents with categories
Kevin Horn
21 Dec 2017
Collecting Feedback
0
24
Make user registration fields more available for user
David
21 Dec 2017
Collecting Feedback
0
40
Reordering possibility of the opened ticket tabs.
Zsolt Kiss
13 Dec 2017
Collecting Feedback
1
45
Agent Dashboard of important reports
Gemma
13 Dec 2017
Collecting Feedback
1
53
Using snippets in the Follow up section also
Zsolt Kiss
7 Dec 2017
Collecting Feedback
2
36
Separate Agent Permission to edit own Messages
Grote, Sebastian
28 Nov 2017
Collecting Feedback
3
30
Reordering ticket list
Zsolt Kiss
23 Nov 2017
Collecting Feedback
0
18
Minor change for email details display drop down from ticket time location
Kevin Horn
20 Nov 2017
Collecting Feedback
0
40
Enabling permissions on macros for Teams
Paul Davies
20 Nov 2017
Collecting Feedback
3
26
Billing date and time choice
Dave Topan
16 Nov 2017
Collecting Feedback
0
19
Android app - should auto refresh to reflect data changes
Michael Woffenden
15 Nov 2017
Collecting Feedback
0
24
Filter possibilities for tickets with follow-up
Zsolt Kiss
14 Nov 2017
Collecting Feedback
1
26
Prepaid tickets/time for users to use for support
Tom Schoen
14 Nov 2017
Collecting Feedback
1
38
Add a "answer's count" column in tickets interface
Luca
10 Nov 2017
Collecting Feedback
0
44
Add a 'Summary' message type for tickets
Eric VanTol
26 Oct 2017
Collecting Feedback
6
44
Ability to change layout of the department
Rihards Zeimanis
24 Oct 2017
Collecting Feedback
1
38
Compress the "before update" database backup
Ibrahim
24 Oct 2017
Collecting Feedback
0
30
Option to select Jira assignee when creating a Jira issue
Douglas Martin
18 Oct 2017
Collecting Feedback
1
29
Allow users to leave feedback after rating an article
Jeroen van der Steen
18 Oct 2017
Collecting Feedback
2
54
Add "Remove all CCs" and "Remove all Followers" in ticket triggers
Kyle Oliveira
29 Sept 2017
Collecting Feedback
3
30
Admin: Add "You have unsaved changes" reminder
Christian Mattart
28 Sept 2017
Collecting Feedback
0
27
Add option to set default for 'Send comment to JIRA'
Thomas Dakan
27 Sept 2017
Collecting Feedback
0
27
'submitting agent' as sender for JIRA integration
Thomas Dakan
27 Sept 2017
Collecting Feedback
0
39
Properly retain global search order selected by user
Stephan Koch
26 Sept 2017
Collecting Feedback
0
26
Addition of colour/formatting to built in and custom fields
Josh Porter
25 Sept 2017
Collecting Feedback
0
29
Allow option to hide archived downloads
Ruth Cheesley
20 Sept 2017
Collecting Feedback
0
37
Settings to completely hide author, date and/or number of comments from the knowledgebase
Jeroen van der Steen
19 Sept 2017
Collecting Feedback
1
26
Option to move add time controls on Tickets to top of section
Chris Booth
18 Sept 2017
Collecting Feedback
0
47
More "shortcuts code" in snippet
Danilo
12 Sept 2017
Collecting Feedback
1