It would be good to have a twig variable option to insert the name of the agent performing the action, rather than the name of the agent assigned to a ticket. An example of where this would be useful is if you wanted to insert a snippet with the performing agent's name, even if that agent is not the one assigned to the ticket.
Helpful Unhelpful

1 of 1 people found this page helpful

Comments (1)

Matthew Wray
Hi Thomas,

There is a variable for this but it isn't available in snippets.

You can use it in email templates though so hopefully that is of some use to you?

{{ action_performer.display_name }}

Add a comment

You need to log in before you can submit a comment.

Need a password reminder?