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Feature Request Bug Report Design Feedback
Feature Request Bug Report Design Feedback
Community
Community
Feature Request Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
32
Improve the delay between New News Posts and New News email notifications
Lauren Cumming
19 Apr 2017
Under Review
1
40
Make the chat/ticket widget editable e.g allow Google Tag Manager to be installed
Lauren Cumming
19 Apr 2017
Under Review
1
46
Audit Log- Changes to Agent Permissions
Lauren Cumming
19 Apr 2017
Collecting Feedback
0
30
Change Password field visible when Deskpro has no control over the remote password
Jon Morby
18 Apr 2017
Collecting Feedback
0
41
Content v2 API POST for Articles/Downloads
Jack
14 Apr 2017
Collecting Feedback
1
36
Add generic S3 support for 3rd party S3 clusters
Jon Morby
30 Mar 2017
Collecting Feedback
0
27
Mass Action Forwarding to a person that isnt an agent on the system
Hershey
28 Mar 2017
Collecting Feedback
0
40
Add agent-forwarded messages to ticket through tag
Tom Schoen
28 Mar 2017
Collecting Feedback
0
48
Sync AD user info
Kaleb Kaufman
27 Mar 2017
Collecting Feedback
2
49
Additional Agent Trigger Criteria
Lauren Cumming
24 Mar 2017
Under Review
1
51
Ability to restrict certain agents from viewing notes
Dave Topan
22 Mar 2017
Collecting Feedback
0
50
Ability to Analyze and Manage News Subscribers
Keith Ritter
20 Mar 2017
Collecting Feedback
1
45
Azure Logic App connector
Nik Smit
20 Mar 2017
Collecting Feedback
0
60
Add ability to select certain times of the day for chat to be available.
Christian knouse
15 Mar 2017
Collecting Feedback
1
26
Add a list of related articles in /kb/{article_id} to the response output
Michael Thomas
14 Mar 2017
Collecting Feedback
0
51
Allow blocking of domains at chat level
Jon Morby
14 Mar 2017
Under Review
0
50
Customizable Checklists that can be inserted into a ticket interface
Janay Eubanks
6 Mar 2017
Collecting Feedback
2
72
Mass-merge tickets for the same customers
Buckley Sawyer
3 Mar 2017
Collecting Feedback
1
57
Managing Custom Fields in Admin
Matt Goldfarb
1 Mar 2017
Collecting Feedback
1
46
Add metadata for knowledgebase articles
Ruth Cheesley
28 Feb 2017
Collecting Feedback
2
58
JIRA integration - carry over text
Massimo
28 Feb 2017
Collecting Feedback
1
25
Modify Default set of Ticket Email Notifications
Aaron Jurrens
28 Feb 2017
Collecting Feedback
0
39
cc: Field in User Interface Should Accept Semi-Colon as well as commas
Lenny LaRose
22 Feb 2017
Collecting Feedback
0
47
Changing the font family-color of the chat/ticket widget.
Monther
16 Feb 2017
Collecting Feedback
0
59
More information on incoming chat pop up screen for agents
Lauren Cumming
15 Feb 2017
Under Review
0
47
Implement an all/none toggle on ACL lists
Ruth Cheesley
14 Feb 2017
Collecting Feedback
0
38
Triggers and Escalations based on Assigned Agent properties
Jeroen van der Steen
13 Feb 2017
Collecting Feedback
0
83
Hide other Agents
thomas
9 Feb 2017
Collecting Feedback
6
41
Add schema or RDFa markup
Ruth Cheesley
8 Feb 2017
Collecting Feedback
2
36
Ticket creation date should be that of email receipt date
Christian Mattart
2 Feb 2017
Collecting Feedback
0
49
Add more flags for agents to use
Christian Mattart
31 Jan 2017
Collecting Feedback
0
41
Improved anti-spam tools
Carl Partridge
25 Jan 2017
Collecting Feedback
0
38
Add agents as followers when mentioned in a note
Christian Mattart
24 Jan 2017
Collecting Feedback
0
44
Email addresses for Teams
Eric VanTol
23 Jan 2017
Collecting Feedback
0
27
Custom user fields for specific usergroups
Lauren Cumming
23 Jan 2017
Collecting Feedback
0
34
Add agents to new Access Groups automatically
Ruth Cheesley
23 Jan 2017
Collecting Feedback
0
48
Disable automatic sending emails
Joerg Boehme
23 Jan 2017
Collecting Feedback
0
68
More sort options in CRM/Feedback/Publish modules
Eric VanTol
19 Jan 2017
Collecting Feedback
1
59
User Dashboard on user portal
Eric VanTol
16 Jan 2017
Collecting Feedback
1
57
Template and Phrase searching
Eric VanTol
14 Jan 2017
In Development
2
29
Allow push-message via the live chat system
Ruth Cheesley
12 Jan 2017
Collecting Feedback
0
55
JIRA portal triggers
Dan Mackie
10 Jan 2017
Collecting Feedback
1
37
Show support hours and current time on portal
Ruth Cheesley
10 Jan 2017
Collecting Feedback
1
39
Ability to change chat widget appearance based on whether agent is available or not
Lauren Cumming
10 Jan 2017
Collecting Feedback
0
40
Ability to add company logo to chat widget
Lauren Cumming
10 Jan 2017
Under Review
1
37
Ability to rearrange columns in Agent ticket grid using Windows drag and drop functionality
Doug Hicks
9 Jan 2017
Collecting Feedback
1
38
Ability to expand columns in Agent ticket grid
Doug Hicks
9 Jan 2017
Collecting Feedback
1
33
Selecting between Chat & Ticket in website widget
Monther
4 Jan 2017
Under Review
0
36
Sort SLA's in admin interface
Tom Schoen
28 Dec 2016
Collecting Feedback
0
42
Create a new sort order for "Date of last agent activity" (so agent notes are included)
Ibrahim
20 Dec 2016
Collecting Feedback
0