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Επικοινωνία

Χρησιμοποιείτε πρώτη φορά το Deskpro Support; Δημιουργία λογαριασμού

Ξεχάσατε τον κωδικό πρόσβασης;
Bug Report Design Feedback
Υποβολή Feature Request
Bug Report Design Feedback
Κοινότητα
Κοινότητα
Υποβολή Feature Request
Bug Report Design Feedback
Τίτλος
Αλλαγή κατάστασης
Σχόλια
Δραστηριότητα
Please add search articles by author
… Collecting Feedback
0
Testing for Office Hours in Templates
… Collecting Feedback
0
Ability to filter tickets by JIRA status
… Collecting Feedback
0
Delegate the maintenance of Knowledgebase articles to non-Agents
… Collecting Feedback
0
Group Custom Reports
Planning Collecting Feedback
2
Add Today as relative date
Planning In Development
2
Tickets filter in mobile version
… Collecting Feedback
0
Add an attachement using the JIRA app in Deskpro
Planning Collecting Feedback
1
Disregard tickets ONHOLD from SLA-plan
Planning In Development
3
Agent Unable to Set Language on New Ticket
… Collecting Feedback
0
List of user Downloads through the REST API
… Collecting Feedback
0
Enable Trigger on Billing & Logs add/update
… Collecting Feedback
0
Condensed view of Ticket & messages in Agent Interface
… Collecting Feedback
0
Reorder custom choices - Nesting
… Collecting Feedback
0
Ticket locked information to be smaller
Planning Collecting Feedback
1
Round Robin Queue outside Working Hours
… Collecting Feedback
1
Ability to have different working hours for different days of the week
… Collecting Feedback
2
Away from Desk to disable Round Robin for Agent
Planning Collecting Feedback
4
API should return ID of "predefined choices" custom field
… Collecting Feedback
0
Allow the use of variables in signatures.
… Collecting Feedback
2
Copy form layout from another department
… Collecting Feedback
0
Working hours taken into account in escalations OR SLAs to be completed by actions
Planning Under Review
4
Would like more settings on ticket archiving
… Collecting Feedback
0
On hold in reporting
… Collecting Feedback
0
Chat fields required to help with chat reporting
… Collecting Feedback
0
Tasks Included in Quick Search Results
… Collecting Feedback
0
Include Full Date Instead of "x days ago" on tickets
Planning Collecting Feedback
2
Add agents to teams while AD synchronization
… Collecting Feedback
0
Provide API Mechanism to authenticate users against Deskpro DB
… Collecting Feedback
0
Ability to customize satisfaction survey questions
Planning Collecting Feedback
2
Department separation
… Collecting Feedback
0
Adding a drop down for user CC selection when creating a ticket
… Collecting Feedback
1
Allow agent filtering on Ticket Satisfaction reports
… Collecting Feedback
1
Add agent permission to view \ hide Notes field.
… Collecting Feedback
0
Addition of a Time Stamp Variable for Snippets
… Collecting Feedback
0
Customization of who the Customer Satisfaction Survey is sent to
… Collecting Feedback
0
Allowing for text to be added above Reply Line
… Collecting Feedback
0
Tasks visible to clients (by agent choice) based on ticket
… Collecting Feedback
1
System wide holiday & working hours definition
Planning Collecting Feedback
3
Mailchimp Integration
Planning Under Review
0
Allow for “Internal Only Tickets”
… Collecting Feedback
3
Create an OR function for custom filters
Planning Collecting Feedback
4
Allow us to send a CC to additional emails on the account
… Collecting Feedback
1
Give Users Service (Support) Credits to use as part of their support contract
… Collecting Feedback
1
Option to alphabetize category list items
Planning Collecting Feedback
0
More conversation in linked tickets created
Planning Collecting Feedback
0
Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests
Planning Collecting Feedback
0
Department ticket bubble color
Planning Collecting Feedback
0
Quick Actions for Compact ticket list view
… Planning
3
Better management of the categories
Planning Collecting Feedback
2