Allow for “Internal Only Tickets”. Tickets assigned to a user (email) but which the customer never sees.
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LDLisa Donnelly
This would be very useful for us we often need to create internal tickets only for our clients - We are currently having to open these under our own organisation with the client name in the title
FZFrédéric Zouaï
Hi Tim, I think you can do that by creating a ticket with note only.
It's quite new but it works.
SWStuart Wilson
Anyone work this feature? new user here, want to get an internal ticket process set up.
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