Deskpro Support

Titel

Statusänderung

Kommentare

Aktivität

Send e-mails when a community posting has x votes

… Collecting Feedback

0

Allow the ability to attach multiple files at once

… Collecting Feedback

0

Allow agents to add an attachment when editing an existing message/note

… Collecting Feedback

0

Speeding up the loading of agent's interface

Report 1h Collecting Feedback

1

Compulsory time logging

… Collecting Feedback

1

Hiding Inactive users and organizations

… Collecting Feedback

1

Only allow user to start chatting once agent has joined

… Collecting Feedback

1

Add option for agent to resend a chat transcript to a user

… Collecting Feedback

0

More specific search functionality (navigate directly to the message a searched string is contained in)

… Collecting Feedback

0

Deskpro mobile apps should support clickable links in messages/notes

Report 1Std Collecting Feedback

0

Advanced Search for Followers and OR Function

… Collecting Feedback

1

Add ITIL functionality

Report 5Mon Collecting Feedback

0

Improvements to the auto-responder functionality

… Collecting Feedback

0

Copy SLA settings

… Collecting Feedback

0

Ticket search defaults

… Collecting Feedback

0

Set replies from specific users as internal notes (via a trigger)

… Collecting Feedback

0

Email replies to notes show as replies, want to be notes

… Collecting Feedback

0

Improve Ticket Deflection

… Collecting Feedback

0

SLA Filters: set a default view

… Collecting Feedback

0

Temporary link to set agents password

Planning 35Sek Collecting Feedback

0

See Registered Article Views in List View

… Collecting Feedback

0

Allow agents to select an approver from all registered users

… Collecting Feedback

0

Proper search and partial search for the user

Report 1Mon Collecting Feedback

0

Disable at Organization Level

… Collecting Feedback

1

Associate Email Domains via API

… Collecting Feedback

0

Support .msg files being forwarded to the helpdesk from Outlook

… Collecting Feedback

0

Automatically save custom field entries in the agent interface

… Collecting Feedback

0

Attachments in forwarded messages

… Collecting Feedback

0

Mass unfollow tickets

… Collecting Feedback

0

Notification templates

Report 2Mon Collecting Feedback

0

Ability for organization managers to view and manage users linked to the organization on the portal

… Collecting Feedback

0

Ability to notify admins when Email Rate Limits are reached

Report 3Mon Collecting Feedback

0

Hide parent department from users

… Collecting Feedback

0

View SLA status in List View

… Collecting Feedback

0

Display status and assigned agent in the ticket list on when using the mobile app

… Collecting Feedback

0

New user interface - bug & request

… Collecting Feedback

0

Count agent note as a 'reply' for SLA measurement

Report 3Mon Collecting Feedback

0

Associate tickets with other organizations

Report 3Mon Collecting Feedback

0

Display details of linked Deskpro tickets in YouTrack

… Collecting Feedback

0

Add "is autoresponder" in Trigger conditions

… Collecting Feedback

0

Add ability to change "Open Tab" default on new tickets

Report 3Mon Collecting Feedback

0

Allow Week to Start on Monday

… Collecting Feedback

2

Inconsistent behavior in Macro's - follower vs. agents

Planning Collecting Feedback

0

Inconsistent Conditions Between Escalations and Triggers

Planning Collecting Feedback

1

More Automation Options for Followers

Planning Collecting Feedback

0

Articles are sorted by oldest date

Report 6Tg Collecting Feedback

0

Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket

Planning Collecting Feedback

1

Link more than one Ticket at a Time

Planning Collecting Feedback

0

Allow the ability to search or create filters with the criteria "Label does not exist"

Planning Collecting Feedback

0

Handle re-sizing Guide content better for different screen sizes

Planning Collecting Feedback

0