Community - Deskpro Support

Titel

Statusänderung

Kommentare

Aktivität

Retain existing field values when adding other values to a multi select field via a trigger

… Collecting Feedback

0

Import/Export of objects from the admin area, such as triggers and templates.

… Report

0

Option to create page sections with H2 and H3 in Guides

In Development 13s Collecting Feedback

0

Chat Escalation

… Report

0

Integration of Jira App with Multiple Jira Instances\ Servers

… Collecting Feedback

0

Call Tickets - Show Local Time, if TZ is different from Agents

Report 5m Collecting Feedback

0

Macro Action Option to Add Snippet as a Note

Report 5s Collecting Feedback

0

Allow to change the number of day outgoing emails retained

Report 1w Collecting Feedback

0

Hot comment or warning about user or organization

Report 1w Collecting Feedback

0

More options for assigning missed calls & voicemails

… Collecting Feedback

1

Let agents confirm certain urgency levels

Report 1Wo Collecting Feedback

0

Have the option to make snippets not case sensitive

In Development 1Min Collecting Feedback

1

Ability to add options for the 'remove' option on a ticket

… Collecting Feedback

0

Attachment previews for agents in Deskpro

… Collecting Feedback

0

Report for Jira linked tickets

… Collecting Feedback

0

For the approval email approve/reject link to not require a login from approver

… Collecting Feedback

0

Allow a parameter for a report that defaults to the currently logged in agent

… Report

0

Visibility of members of a child organization on organization page

… Collecting Feedback

0

Apply triggers based on number of tickets assigned to an agent

… Collecting Feedback

0

Voice Overflow Queue

… Report

0

Date range field

In Development 1Min Collecting Feedback

0

Voice Operating Hours

… Report

1

Remove the 'download as csv' and 'print' buttons on dashboard widgets

… Collecting Feedback

0

Merge ticket trigger criteria

… Collecting Feedback

0

Change ticket tab order in the agent view

… Collecting Feedback

0

For agents to get notifications if their reply has bounced

… Collecting Feedback

0

Limit agent access to Publish sections on agent side as well as in Helpcenter

… Collecting Feedback

0

Task Lists or Tags

… Report

0

To have trigger criteria based on agent online/offline status

… Collecting Feedback

0

Add a timezone field for Organizations

… Collecting Feedback

0

User accounts to be disabled/deleted after a certain amount of time/specific criteria (ie. 1 year after last login)

… Collecting Feedback

1

Manager access to child organization tickets

… Collecting Feedback

0

Display merged ticket messages more clearly

… Collecting Feedback

0

Have variable dropdown lists in alphabetical order or ability to choose order

… Collecting Feedback

0

Show last note on ticket hover

… Report

0

Counting Call Transfers by Agents

… Collecting Feedback

0

Clone brands

… Collecting Feedback

1

Message warnings

… Collecting Feedback

0

Allow redirects from archived articles to published articles

… Collecting Feedback

0

Admins to set ticket filter views globally

… Collecting Feedback

0

Show Notes seperately from replies on agent UI

… Report

0

DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All

… Report

0

Ability to change message order and date view in the helpcenter

… Collecting Feedback

1

Voice - extra options for Voice queue settings

… Collecting Feedback

0

Merge History and Search field in top navigation bar

… Report

0

Enable smart-parsing of emails forwarded into the helpdesk by users

In Development 1Min Collecting Feedback

0

The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc

… Collecting Feedback

0

For agents to get a notification when a new user is registered

… Collecting Feedback

0

The ability to duplicate department settings/permissions etc

… Collecting Feedback

0

Time based triggers for recurring actions

… Report

0