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Bug Report Suggestion DPQL Reports
Feature Request einreichen
Bug Report Suggestion DPQL Reports
Community
Community
Feature Request einreichen
Bug Report Suggestion DPQL Reports
Likes
Titel
Status
Kommentare
Aktivität
1
Automatically save custom field entries in the agent interface
Collecting Feedback
0
-1
Attachments in forwarded messages
Collecting Feedback
0
2
Mass unfollow tickets
Collecting Feedback
0
1
Notification templates
Collecting Feedback
0
4
Ability for organization managers to view and manage users linked to the organization on the portal
Collecting Feedback
0
4
Ability to notify admins when Email Rate Limits are reached
Collecting Feedback
0
3
Hide parent department from users
Collecting Feedback
0
1
View SLA status in List View
Collecting Feedback
0
4
Display status and assigned agent in the ticket list on when using the mobile app
Collecting Feedback
0
4
New user interface - bug & request
Collecting Feedback
0
1
Count agent note as a 'reply' for SLA measurement
Collecting Feedback
0
1
Associate tickets with other organizations
Collecting Feedback
0
1
Display details of linked Deskpro tickets in YouTrack
Collecting Feedback
0
7
Add "is autoresponder" in Trigger conditions
Collecting Feedback
0
0
Add ability to change "Open Tab" default on new tickets
Collecting Feedback
0
7
Allow Week to Start on Monday
Collecting Feedback
1
1
Inconsistent behavior in Macro's - follower vs. agents
Collecting Feedback
0
1
Inconsistent Conditions Between Escalations and Triggers
Collecting Feedback
1
-1
More Automation Options for Followers
Collecting Feedback
0
2
Articles are sorted by oldest date
Collecting Feedback
0
5
Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
Collecting Feedback
1
4
Link more than one Ticket at a Time
Collecting Feedback
0
0
Allow the ability to search or create filters with the criteria "Label does not exist"
Collecting Feedback
0
0
Handle re-sizing Guide content better for different screen sizes
Collecting Feedback
0
3
Prevent urgency changes by agents
Collecting Feedback
2
4
Export Guide as PDF
Collecting Feedback
0
3
Update ticket properties from variable in email text/body
In Development
0
2
Trigger Action Based on Time Till Date Entered
Collecting Feedback
0
1
Ability to use "Display Name' from AD as default agent name
Collecting Feedback
0
0
Add Ordered by Date Assigned
Collecting Feedback
0
1
Agent Email Notifications Department Specific
Collecting Feedback
0
-1
Ability to automatically cc a user's manager into automatic emails sent out from the helpdesk
Under Review
0
2
Search for Article Custom Fields
Collecting Feedback
0
0
Open shareable link to dashboard with Autorefresh ON
Collecting Feedback
0
0
Relative Time vs Actual Time as Agent Preference
Collecting Feedback
0
2
Allow News Notifications to be sent out After Publication
Collecting Feedback
0
2
Add language recognition to Microsoft Translator Text app
Collecting Feedback
0
0
Show Parent Custom Fields for Articles
Collecting Feedback
0
-1
Improve the behaviour of the ID display option in ticket filters
Collecting Feedback
0
4
Display 'TO' recipients in the ticket messages.
Under Review
1
11
Chat support in Deskpro mobile app
Collecting Feedback
0
0
Show who is the main recipient of a Users message
Collecting Feedback
0
1
App View Permissions
Collecting Feedback
0
1
Standard Features
Collecting Feedback
2
1
Ability to have saved sets of working hours for different SLAs
Collecting Feedback
0
2
Alert for Pending Articles
Collecting Feedback
0
0
Partial word search
Collecting Feedback
0
1
Instant Messaging Features
Collecting Feedback
0
0
Visibility over "real-time" agent activities
Collecting Feedback
0
3
Duplicating a Brand
Collecting Feedback
0