This guide is intended for Deskpro Cloud users who want to use custom email addresses at their own domain (such as example@yourdomain.com), but still want Deskpro to handle all outgoing email.
To improve deliverability of your messages, you need to modify your DNS so ISPs know that we are authorised to send mail on your behalf. If you don't carry out these steps, outgoing emails may be marked as spam by email providers.
Consult your server administrator if you don't know how to change your DNS settings.
Set up DNS records
To set up SPF and DKIM on your custom email address domain, you'll need to add the following records:
Method | Type | Host | Value |
|---|---|---|---|
SPF | CNAME | dpmail.yourdomain.com | email.deskpro.com |
DKIM | CNAME | dpc._domainkey.yourdomain.com | dpc._domainkey.deskpro.com |
DKIM | CNAME | dpc2._domainkey.yourdomain.com | dpc2._domainkey.deskpro.com |
Do I need to update my existing SPF record?
No. When using Deskpro's outgoing mail servers, you only need to add the SPF CNAME record listed above. You don't need to add a Deskpro SPF include to your domain's existing SPF record.
Deskpro uses a modified envelope return address when sending emails. Receiving mail servers check SPF against this address rather than the domain in the visible From address.
The envelope return address is used for email delivery and does not change the sender address that recipients see or reply to.
While not strictly necessary, we also strongly recommend setting up a DMARC record on your domain to improve deliverability.
After adding these records, get in touch with us to finish the process of setting up your domain for DKIM and SPF.