Error: SOAP client returned status of 401

If you run the 'Test Settings' feature for your email account, and it shows an error saying Error: SOAP client returned status of 401, this usually means that you are attempting to login with Basic Authentication, and you need to configure OAuth using the guides available here.

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invalid_client

If you are able to login to your Office365 account successfully, but once complete you see an invalid_client error, this usually means an invalid secret and may be the result of 2 potential issues.

1. If you've just created the application, Microsoft may not have provisioned your secret yet. Wait a few minutes and try again.

2. If it still fails to work after a few minutes, you may have copied the wrong secret (i.e. copied the Secret ID instead of the Value, or have a secret for a different app). If that is the case, generate a new secret and try adding it to Deskpro again.

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cURL error 60: SSL certificate problem: unable to get local issuer certificate

If you attempt to generate the Access Code, and the pop-up window displays the following error:

cURL error 60: SSL certificate problem: unable to get local issuer certificate
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This is due to outdated root certificates on your server, causing the SSL connection to Office365 to fail. We have a guide which explains how to update your root certificates available here