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Community
Community
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Titel
Statusændring
Kommentarer
Aktivitet
Admin able to sign agents out of chat
Planning Under Review
1
Insert KB article link/content into a new ticket
Planning Collecting Feedback
0
Store customized Twig templates in filesystem for versioning
Planning Collecting Feedback
0
Mention creation of linked tickets as notes
Planning Collecting Feedback
0
Trigger rule by number of replies on a ticket
Planning Collecting Feedback
0
Tree view for linked tickets
Planning Collecting Feedback
0
Simplify task of creating a ticket from agent interface
Planning Collecting Feedback
0
Add Separate Notification for Mentions in Tickets
Planning Collecting Feedback
1
Ability to "Notify All Agents" in Triggers
Planning Collecting Feedback
0
Move Messages to Other Tickets
Planning Collecting Feedback
0
Bugzilla Integration
Planning Under Review
0
Integration with TFS online
Planning Under Review
4
Reports - Easy search of labels by date range, organisation etc.
Planning Collecting Feedback
0
Add Priority to Android App
Planning Collecting Feedback
0
Secure emails & Customer communications
Planning Collecting Feedback
1
Add CMDB functionality
Planning Collecting Feedback
0
Ability to Show a live updating report for all agents
Planning Collecting Feedback
1
Properties in agent interface doesn't wrap text
Planning Collecting Feedback
0
Download all attachments at once
Planning Collecting Feedback
6
Windows 8.1 Notification
Planning Collecting Feedback
0
Billing in New Ticket Window
Planning Collecting Feedback
0
Forward a ticket via macro
Planning Collecting Feedback
1
Customize update chat message for agents
Planning Collecting Feedback
0
Public tasks should be visible only in the ticket scope
Planning Collecting Feedback
0
Linking to ticket without whole view state
Planning Collecting Feedback
0
Enable Escalation Trigger for Main Ticket Owner Only
Planning Collecting Feedback
0
Making teams dependant of departments
Planning Collecting Feedback
0
Links in custom ticket fields
Planning Collecting Feedback
0
Replace the main user by the first person in CC
Planning Collecting Feedback
0
Insert KB article into Chat
Planning Planning
0
Mentioning a ticket
Planning Collecting Feedback
3
New Article Notification
Planning Collecting Feedback
1
More powerful "convert ticket to knowledgebase (kb) article"
Planning Collecting Feedback
0
offers kb & tickets to agent when opening a ticket (from agent interface)
Planning Collecting Feedback
0
Keyboard navigation for drop-down fields
Planning Collecting Feedback
0
Sending history in customer reminders
Planning Collecting Feedback
0
Better management of organizations and users
Planning Collecting Feedback
1
Ticket Layout Editor for Billing
Planning Collecting Feedback
0
Enable browser spell check in tinyMCE editor
Planning Collecting Feedback
1
Request to have ticket filters similar to email triggers
Planning Collecting Feedback
1
Restrict agent permissions to Knowledgebase (KB)
Planning Collecting Feedback
1
Sort order and first and last buttons
Planning Collecting Feedback
0
Manager Approval Process
Planning Collecting Feedback
1
Ability to disable or turn off the "Upload a File" feature in chat
Planning Under Review
0
Customer Feedback preselected options
Planning Collecting Feedback
0
Add "Unassigned" to "Set Agent" within Macros
Planning Collecting Feedback
1
Preview feature to create custom email replies
Planning Collecting Feedback
1
Include user message in SLA alert email
Planning Collecting Feedback
0
Filters - On Hold
Planning Collecting Feedback
0
Update ticket via email using action codes
Planning Collecting Feedback
2