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Please add search articles by author
… Collecting Feedback
0
Testing for Office Hours in Templates
… Collecting Feedback
0
Ability to filter tickets by JIRA status
… Collecting Feedback
0
Delegate the maintenance of Knowledgebase articles to non-Agents
… Collecting Feedback
0
Group Custom Reports
Planning Collecting Feedback
2
Add Today as relative date
Planning In Development
2
Tickets filter in mobile version
… Collecting Feedback
0
Add an attachement using the JIRA app in Deskpro
Planning Collecting Feedback
1
Disregard tickets ONHOLD from SLA-plan
Planning In Development
3
Agent Unable to Set Language on New Ticket
… Collecting Feedback
0
List of user Downloads through the REST API
… Collecting Feedback
0
Enable Trigger on Billing & Logs add/update
… Collecting Feedback
0
Condensed view of Ticket & messages in Agent Interface
… Collecting Feedback
0
Reorder custom choices - Nesting
… Collecting Feedback
0
Ticket locked information to be smaller
Planning Collecting Feedback
1
Round Robin Queue outside Working Hours
… Collecting Feedback
1
Ability to have different working hours for different days of the week
… Collecting Feedback
2
Away from Desk to disable Round Robin for Agent
Planning Collecting Feedback
4
API should return ID of "predefined choices" custom field
… Collecting Feedback
0
Allow the use of variables in signatures.
… Collecting Feedback
2
Copy form layout from another department
… Collecting Feedback
0
Working hours taken into account in escalations OR SLAs to be completed by actions
Planning Under Review
4
Would like more settings on ticket archiving
… Collecting Feedback
0
On hold in reporting
… Collecting Feedback
0
Chat fields required to help with chat reporting
… Collecting Feedback
0
Tasks Included in Quick Search Results
… Collecting Feedback
0
Include Full Date Instead of "x days ago" on tickets
Planning Collecting Feedback
2
Add agents to teams while AD synchronization
… Collecting Feedback
0
Provide API Mechanism to authenticate users against Deskpro DB
… Collecting Feedback
0
Ability to customize satisfaction survey questions
Planning Collecting Feedback
2
Department separation
… Collecting Feedback
0
Adding a drop down for user CC selection when creating a ticket
… Collecting Feedback
1
Allow agent filtering on Ticket Satisfaction reports
… Collecting Feedback
1
Add agent permission to view \ hide Notes field.
… Collecting Feedback
0
Addition of a Time Stamp Variable for Snippets
… Collecting Feedback
0
Customization of who the Customer Satisfaction Survey is sent to
… Collecting Feedback
0
Allowing for text to be added above Reply Line
… Collecting Feedback
0
Tasks visible to clients (by agent choice) based on ticket
… Collecting Feedback
1
System wide holiday & working hours definition
Planning Collecting Feedback
3
Mailchimp Integration
Planning Under Review
0
Allow for “Internal Only Tickets”
… Collecting Feedback
3
Create an OR function for custom filters
Planning Collecting Feedback
4
Allow us to send a CC to additional emails on the account
… Collecting Feedback
1
Give Users Service (Support) Credits to use as part of their support contract
… Collecting Feedback
1
Option to alphabetize category list items
Planning Collecting Feedback
0
More conversation in linked tickets created
Planning Collecting Feedback
0
Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests
Planning Collecting Feedback
0
Department ticket bubble color
Planning Collecting Feedback
0
Quick Actions for Compact ticket list view
… Planning
3
Better management of the categories
Planning Collecting Feedback
2