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Suggestion DPQL Reports Bug Report Design Feedback
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Suggestion DPQL Reports Bug Report Design Feedback
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Indsend Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
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Titel
Status
Kommentarer
Aktivitet
23
Email replies to notes show as replies, want to be notes
Collecting Feedback
0
22
Improve Ticket Deflection
Collecting Feedback
0
22
SLA Filters: set a default view
Collecting Feedback
0
25
Temporary link to set agents password
Collecting Feedback
0
17
See Registered Article Views in List View
Collecting Feedback
0
13
Allow agents to select an approver from all registered users
Collecting Feedback
0
14
Proper search and partial search for the user
Collecting Feedback
0
20
Disable at Organization Level
Collecting Feedback
1
22
Associate Email Domains via API
Collecting Feedback
0
10
Support .msg files being forwarded to the helpdesk from Outlook
Collecting Feedback
0
8
Automatically save custom field entries in the agent interface
Collecting Feedback
0
12
Attachments in forwarded messages
Collecting Feedback
0
27
Mass unfollow tickets
Collecting Feedback
0
19
Notification templates
Collecting Feedback
0
18
Ability for organization managers to view and manage users linked to the organization on the portal
Collecting Feedback
0
18
Ability to notify admins when Email Rate Limits are reached
Collecting Feedback
0
27
Hide parent department from users
Collecting Feedback
0
13
View SLA status in List View
Collecting Feedback
0
18
Display status and assigned agent in the ticket list on when using the mobile app
Collecting Feedback
0
21
New user interface - bug & request
Collecting Feedback
0
10
Count agent note as a 'reply' for SLA measurement
Collecting Feedback
0
14
Associate tickets with other organizations
Collecting Feedback
0
13
Display details of linked Deskpro tickets in YouTrack
Collecting Feedback
0
24
Add "is autoresponder" in Trigger conditions
Collecting Feedback
0
9
Add ability to change "Open Tab" default on new tickets
Collecting Feedback
0
21
Allow Week to Start on Monday
Collecting Feedback
2
18
Inconsistent behavior in Macro's - follower vs. agents
Collecting Feedback
0
19
Inconsistent Conditions Between Escalations and Triggers
Collecting Feedback
1
19
More Automation Options for Followers
Collecting Feedback
0
17
Articles are sorted by oldest date
Collecting Feedback
0
16
Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
Collecting Feedback
2
19
Link more than one Ticket at a Time
Collecting Feedback
0
16
Allow the ability to search or create filters with the criteria "Label does not exist"
Collecting Feedback
0
10
Handle re-sizing Guide content better for different screen sizes
Collecting Feedback
0
14
Prevent urgency changes by agents
Collecting Feedback
2
16
Export Guide as PDF
Collecting Feedback
2
17
Update ticket properties from variable in email text/body
In Development
0
5
Trigger Action Based on Time Till Date Entered
Collecting Feedback
0
15
Ability to use "Display Name' from AD as default agent name
Collecting Feedback
0
8
Add Ordered by Date Assigned
Collecting Feedback
0
11
Agent Email Notifications Department Specific
Collecting Feedback
0
10
Ability to automatically cc a user's manager into automatic emails sent out from the helpdesk
Under Review
0
12
Search for Article Custom Fields
Collecting Feedback
0
13
Open shareable link to dashboard with Autorefresh ON
Collecting Feedback
0
16
Relative Time vs Actual Time as Agent Preference
Collecting Feedback
0
14
Allow News Notifications to be sent out After Publication
Collecting Feedback
0
8
Add language recognition to Microsoft Translator Text app
Collecting Feedback
0
11
Show Parent Custom Fields for Articles
Collecting Feedback
0
13
Improve the behaviour of the ID display option in ticket filters
Collecting Feedback
0
22
Display 'TO' recipients in the ticket messages.
Under Review
1