Option to prioritise the Reply-To header when an email is received from a specific email address - Indlæg / Feature Request - Deskpro Support

Option to prioritise the Reply-To header when an email is received from a specific email address Collecting Feedback

Anand Athi

I'd like a way to keep the "From" header as being prioritised as default, but then for a specific "From" address have the system prioritize "Reply To". I only want that change for the form-based emails, not for everyone.

I was hoping to find a way to set a custom rule that when the email 'From' address is a specific email address, that it instead generates a ticket for the "Reply to" field so that the user gets notified.

Tilføj en kommentar

Log ind, eller opret dig for at skrive en kommentar.

Log ind
Opret

New Feature Request

Forfatter: Anand Athi
Creation date: 10. sep. 2020
Last update: 10. sep. 2020
Publish date: 10. sep. 2020
Category: General

Option to prioritise the Reply-To header when an email is received from a specific email address - Indlæg / Feature Request - Deskpro Support

Option to prioritise the Reply-To header when an email is received from a specific email address Collecting Feedback

Tilføj en kommentar

Etiketter