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Official response
Status
Komentáře
Author
Activity
0
Ticket Templates
Finished
1
1
Allow incidents/tickets to be raised from Slack
Finished
1
0
Integration to project management system Clickup
Finished
1
0
Agent option to enable reply formatting by default
Finished
1
0
Ticket email structure consistent with other apps.
Finished
0
0
Ability to change star to none
Finished
1
2
Ability to minimise collapse the reply box
Finished
1
0
View what tickets agents have open.
Finished
0
0
Adding text beneath the Signature box
Finished
1
0
When opening a ticket, make the view jump to the top of the last message
Finished
1
3
Add notes to locked tickets
Finished
1
26
Sort by subject
Finished
3
1
Sticky Message/note toolbar
Finished
1
4
Transfer calls to external numbers
Finished
1
0
Group by status.
Finished
1
3
Converting Chats to Tickets automatically
Finished
1
3
Lock icon in condensed ticket list view
Finished
1
4
See an overview of ticket content without opening.
Finished
1
4
Choose line graph colors
Finished
2
2
Landing page for Guides
Finished
0
2
Allow agents to override the original topic name when adding a content link in Guides
Finished
1
5
Make it easier to find portal templates that have been edited in the new template editor
Finished
1
1
Translation Option for KB categories
Finished
1
10
List of tickets on organization page
Finished
0
35
Agent Avatar
Finished
2
20
Split multiple messages into one new ticket
Finished
2
18
Problems and incidents as a criteria in Filters
Finished
1
66
Only allow user to start chatting once agent has joined
Finished
2
34
Ability to pause an SLA
Finished
3
7
Logging tickets without an email address
Finished
0
8
Automatically save custom field entries in the agent interface
Finished
1
27
Mass unfollow tickets
Finished
1
10
Handle re-sizing Guide content better for different screen sizes
Finished
1
22
Display 'TO' recipients in the ticket messages.
Finished
2
32
Download All Attachments
Finished
4
17
Missing None Option in Team Selection
Finished
1
17
Workaround for Apache config
Finished
0
19
On hold until date
Finished
1
48
Translate download categories
Finished
5
4
Default forward as a new ticket
Finished
2
19
Improve the UI of the Ticket Status menu, so Sub-Statuses are exposed immediately and can be selected in 1 click
Finished
1
20
Download Expiration Time
Finished
1
68
Snippet Admin
Finished
1
31
Xero Integration
Finished
2
24
Automatically add new custom phrases to the Custom Phrases section for all installed languages
Finished
1
35
Ability to choose sub-statuses when sending a reply
Finished
5
52
Add sub-statuses as a filter grouping option
Finished
3
3
Reporting Assist
Finished
1
21
Customer Portal
Finished
1
19
Make missing required fields more obvious
Finished
2