New structures for Guides
We are pleased to announce the release of improvements to Guides. To organise information more effectively and improve the stability of Guides, we’ve upgraded the information structure so Guides can be arranged with clear hierarchy in mind and be...
Deskpro 2020.3 Release
We are pleased to announce the release of Deskpro version 2020.3. This includes a mixture of general improvements and bug fixes.
Support for OAuth2 authentication for Office365
We are happy to announce that we now support OAuth2 authentication for Microsoft Office365 email accounts.What is OAuth2 Authentication? OAuth2 Authentication is a more secure method to connect to your Office365 mail account through Deskpro. With Basic Authentication, your...
Introducing our new Messenger widget
We're delighted to officially announce the release of our new Messenger widget.What is Messenger? Messenger is a widget that you can enable on your Help Center or easily embed into your own website to give users quick access to...
New Email Templates
We are extremely pleased to announce the release of our new email templates and improved template editor which introduces many features that make it easier to customize your email templates. What are the main improvements?Email preview will allow you...
We've launched the new Help Center theme
Back in November 2019, we announced that we have been working on a brand new look for the Help Center. This theme has been automatically available to new customers and for existing customers to optionally try out over recent months, but...
Deskpro 2020.2 Release
16th November 2020 - 2020.2.12Fixed Messenger code widget sometimes not working on external domains
Report on user waiting time and first reply time within working hours
Before now, our reporting system had the ability to measure waiting times, however, this counted the total time and did not take into account working hours set in your helpdesk. We're extremely pleased to announce that we have added the...
Control whether Pending status is counted in SLAs and Ticket Waiting times
We've added some new settings which allow you to control how the time a ticket spends in 'Pending' status is counted.
Deskpro 2020.1 Release
We are pleased to announce the release of Deskpro version 2020.1. This includes a mixture of general improvements and bug fixes.
Latest status changes
… Collecting FeedbackWarning / notification to reassign tickets before deleting user
… Collecting FeedbackThe ability to 'enable subject matching' on specified domains only
… Collecting FeedbackLock icon in condensed ticket list view
… Collecting FeedbackNotifications for attachments removed from emails due to file size
… Collecting FeedbackLimit total number of tickets assigned to an agent