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Agents can now perform actions on tickets by entering special action codes to the top of their emails. Here's an example assigning an agent, setting the awaiting agent status, setting the priority adding a note:
Refer to our agent manual for a full list of email action codes you can use.
أضف تعليق
الرجاء تسجيل الدخول أو التسجيل لتقديم تعليق.