تخطي إلى المحتوى الرئيس

DeskPRO Build #433 Released - الأخبار / Release Announcements - Deskpro Support

Jan 18 2016

DeskPRO Build #433 Released

قائمة المؤلفين

We are pleased to announce a new release of the DeskPRO helpdesk platform, build #433.

The following is an automatically generated list of changes in this release:

  • NEW New agent reply codes: #urgency 123, #follow john, #unfollow jane
  • NEW Phone numbers API
  • IMPROVEMENT Added new admin ticket setting to disable drafts on newticket
  • IMPROVEMENT link ticket in task trigger action
  • IMPROVEMENT "Toggle All" for department permissions in Admin
  • IMPROVEMENT SMS actions for Escalations and SLAs
  • FIX API: The direct_login_url returned from people/id/login-token was incorrect
  • FIX Agent ticket view: Going from field edit move back to view, some fields might remain hidden even if they should be visible (until the tab was reloaded)
  • FIX Default satisfaction escalation never matched any tickets
  • FIX Reports: On dashboard, if you grouped by a custom field and then deleted the field, you would get errors
  • FIX Merge menu did not list users other tickets
  • FIX Merge menu did not list users other tickets
  • FIX Disabling archive did not update existing tickets properly
  • FIX ticket fields layout visibility
  • FIX list display options are mixed from different lists
  • FIX kb and news article datetimepickers
  • FIX some agent auth usersource settings were not showing the filter textbox
  • FIX ticket counters on Portal
  • FIX force showing scrollbars on ticket fields
  • FIX assigned agent team action
  • FIX Edge-case where email attachments in emails might appear as 'filename.bin'
  • FIX sticky search by phrase
  • FIX ticket SLA notification message
  • FIX open publish links in new tab
  • FIX keyboard shortcuts for tickets list
  • FIX datetime widget positioning on ticket props
  • FIX report builder
  • FIX don't allow to select the same ticket for a merge
  • FIX check per org field trigger when ticket submitted via portal
  • FIX userchat show PM at 12 after noon
  • FIX show alert when there is no perm to create new person with new ticket
  • FIX save the state of ticket charge checkbox before update
  • FIX allow to unset ticket flag by trigger
  • FIX userchat snippets
  • FIX more operators for custom fields trigger criteria
  • FIX scrollable charges table
  • FIX elastic user search by ticket id/ref
  • FIX usersearch by ticket ID and Ref
  • FIX "discard draft" button font
  • FIX reset draft to default values
  • FIX usersearch js error
  • FIX Add first_name/last_name params to POST /people api
  • FIX don't show monetary charges with time ones
  • FIX don't allow to remove the user's only email
  • FIX reminder email subject
  • FIX update escalation date_created when "enable" is toggled
  • FIX allow admins to delete Publish drafts
  • FIX Login from chat widget frame
  • FIX force update ticket messages for self when a reply/note added via email
  • FIX API: Ticket search on multiple custom choice values didnt work
  • FIX use mysql for label search on portal
  • FIX Org table references
  • FIX person searchbox on newticket
  • FIX allow to deselect User column on table view
  • FIX mysql search indexer
  • FIX default values for not visible org and person fields

This update has been rolled out to Cloud helpdesks.

If you are using DeskPRO On-Premise, you can update your installation from the admin interface.

مفيد. غير مفيد

وجد 45 من 85 شخص هذه الصفحة مفيدة

أضف تعليق

الرجاء تسجيل الدخول أو التسجيل لتقديم تعليق.

هل تحتاج إلى تذكير بكلمة المرور؟