We are pleased to announce a new release of the DeskPRO helpdesk platform, build #205.

The following is an automatically generated list of changes in this release:

• Missing flush
• Fix warning when no agents selected in agent email
• Fix trying to run trim on array
• Add default __toString for entities
• Add sorting options by last agent/user reply
• Resolve possible open_basedir limitations in upgrade util. - Use our own tmp dir instead of system tmp - Dont use CURLOPT_FOLLOWLOCATION which is disallowed with open_basedir due to file:// url handling in older curl versions.
• Add email domain processing on reset pass as well, which is used by users when they turn an anonymous account into a real account
• Add missing twitter_users property
• Fix notice if loadTemplate is passed template object rather than string
• Add proper 'invalid code' page for bad password reset link instead of confusing 404, keep tmpdata code until expire just mark it as used (for debug tracking)
• Strip out @ symbol from org domains
• Add HR to tinymce toolbar
• Suppress errors when reading from /dev/urandom as it may not be available to check because of open_basedir.
• FIx loading of custom phrasenames
• Better handling of invalid image uploads when changing favicon
• Fix JS error caused by trying to init TinyMCE on a removed textarea
• Carry parent_url when auto-redirecting url, its needed for postMessage stuff
• Create iframe manually so it stills works with other doctypes
• Send error log upgrade status when theres a problem during upgrade
• Remove useless import
• Fix improper layout being selected in TicketFieldDisplay helper
• Fix processing <img> tags in email where a single image is inlined twice
• Fix PHP-matching for workflow term in filters
• Decrease update-all time
• Fix relative date rules upon re-render showing wrong date
• Set root_field_id for imported choice fields for proper reporting
• Fix double-listing nested departments in agent/usergroup edit
• ldap service account username needs to be a dn
• Fix infinite loop related to work hour calculations when the work day started at 00:00.
• Add admin control to reload agent interfaces
• Fix label of 'reports interface' in reports interface
• Put resize controls in url rather then query string
• Detach entities after commit
• Move truncate cache out of transaction. Truncate causes implicit commit, which would cause error when we tried to actually commit the trans.
• Adjust menu positioning when using a "point" to have the point be pointing at the object (important for small triggers).
• Make sure the "tickets resolved <date> grouped by agent resolving ticket" report includes archived tickets and a row to show if a non-agent has resolved the ticket.
• Fix error when viewing already deleted cat
• Add writable check on cli info files so we at least get error logs if failed to write
• Fix reading of attached .msg files
• Workflow criteria allows multiple selection
• Hide fields without values on user interface too
• Hide fields with no value in agent fields section
• Fix case where SLA counts were incorrect on tickets with multiple participants.
• Fix rules un-setting if you reload editor and make changes without re-opening the rule editor for a field
• Fix empty text/calendar emails. Just add the ics as an attachment
• Fix dupe search results if a result is also a sticky result
• Small patch to handle malformed encoded fields (RFC 2047 style)
• Make it harder to remove copyright from editing files
• Fix setting snippet cats to 'everyone'
• Fix possible warning with no trigger

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.