If enabled, users can vote on how helpful individual articles are.

It's a good idea to monitor these ratings to find and improve articles that are rated unhelpful.

You can use this custom statistic to find articles that have been rated poorly by users. 

SELECT articles.title, articles.id, articles.total_rating

FROM articles

ORDER BY articles.total_rating ASC

To use this:

1. Go to the Reports interface, then to the Stats tab (your account may not have access to use reports, so you may need your admins to grant you access or run the report for you).

2. Click Create Statistic.

3. Under Query Builder and paste in the code.