تخطي إلى المحتوى الرئيس
Dansk Deutsch English English (UK) Español Français Italiano Magyar Nederlands Norsk Polski Português (Europeu) Slovenian Svenska Türkçe Ελληνικά 日本語 英语（美国） 영어
اتصل بنا

هل أنت جديد على Deskpro Support؟ سجلّ للحصول على حساب

هل تحتاج إلى تذكير بكلمة المرور؟
إرسال Feature Request
اقتراحات
اقتراحات
إرسال Feature Request
العنوان
تغيير الوضع
تعليقات
نشاط
Stop logged in users from being able to edit their name in the ticket submission form
… Collecting Feedback
0
Retain existing field values when adding other values to a multi select field via a trigger
… Collecting Feedback
0
Import/Export of objects from the admin area, such as triggers and templates.
… Report
0
Option to create page sections with H2 and H3 in Guides
In Development 13s Collecting Feedback
0
Chat Escalation
… Report
0
Integration of Jira App with Multiple Jira Instances\ Servers
… Collecting Feedback
0
Call Tickets - Show Local Time, if TZ is different from Agents
Report 5m Collecting Feedback
0
Macro Action Option to Add Snippet as a Note
Report 5s Collecting Feedback
0
Allow to change the number of day outgoing emails retained
Report 1w Collecting Feedback
0
Hot comment or warning about user or organization
Report 1w Collecting Feedback
0
More options for assigning missed calls & voicemails
… Collecting Feedback
1
Let agents confirm certain urgency levels
Report أسبوع Collecting Feedback
0
Have the option to make snippets not case sensitive
In Development دقيقة Collecting Feedback
1
Ability to add options for the 'remove' option on a ticket
… Collecting Feedback
0
Attachment previews for agents in Deskpro
… Collecting Feedback
0
Report for Jira linked tickets
… Collecting Feedback
0
For the approval email approve/reject link to not require a login from approver
… Collecting Feedback
0
Allow a parameter for a report that defaults to the currently logged in agent
… Report
0
Visibility of members of a child organization on organization page
… Collecting Feedback
0
Apply triggers based on number of tickets assigned to an agent
… Collecting Feedback
0
Voice Overflow Queue
… Report
0
Date range field
In Development دقيقة Collecting Feedback
0
Voice Operating Hours
… Report
1
Remove the 'download as csv' and 'print' buttons on dashboard widgets
… Collecting Feedback
0
Merge ticket trigger criteria
… Collecting Feedback
0
Change ticket tab order in the agent view
… Collecting Feedback
0
For agents to get notifications if their reply has bounced
… Collecting Feedback
0
Limit agent access to Publish sections on agent side as well as in Helpcenter
… Collecting Feedback
0
Task Lists or Tags
… Report
0
To have trigger criteria based on agent online/offline status
… Collecting Feedback
0
Add a timezone field for Organizations
… Collecting Feedback
0
User accounts to be disabled/deleted after a certain amount of time/specific criteria (ie. 1 year after last login)
… Collecting Feedback
1
Manager access to child organization tickets
… Collecting Feedback
0
Display merged ticket messages more clearly
… Collecting Feedback
0
Have variable dropdown lists in alphabetical order or ability to choose order
… Collecting Feedback
0
Show last note on ticket hover
… Report
0
Counting Call Transfers by Agents
… Collecting Feedback
0
Clone brands
… Collecting Feedback
1
Message warnings
… Collecting Feedback
0
Allow redirects from archived articles to published articles
… Collecting Feedback
0
Admins to set ticket filter views globally
… Collecting Feedback
0
Show Notes seperately from replies on agent UI
… Report
0
DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All
… Report
0
Ability to change message order and date view in the helpcenter
… Collecting Feedback
1
Voice - extra options for Voice queue settings
… Collecting Feedback
0
Merge History and Search field in top navigation bar
… Report
0
Enable smart-parsing of emails forwarded into the helpdesk by users
In Development دقيقة Collecting Feedback
0
The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc
… Collecting Feedback
0
For agents to get a notification when a new user is registered
… Collecting Feedback
0
The ability to duplicate department settings/permissions etc
… Collecting Feedback
0