跳到主要内容

New Feature: Chat Search - 新消息 / Product - Deskpro Support

10月 2 2014

New Feature: Chat Search

作者列表

We're pleased to announce that we've further improved DeskPRO's agent interface search. You can now search the full text of all chats with users.

This upgrade employs the same specialist search technology we used to add full-text search for ticket messages, so it's lightning-fast and returns smarter results.

Now it's quick and easy for your agents to track down any communication with a user.

 

 

If you use DeskPRO Download, you'll need to update to the latest DeskPRO version (and make sure you've set up Elasticsearch) to see this change. (DeskPRO Cloud helpdesks will receive this feature automatically over the next week).

有帮助 没有帮助

82 人中 40 人认为这个页面有帮助

添加一条评论

请登录或注册以提交评论。

是否需要密码提醒?