跳到主要内容

How do I find low-rated knowledgebase articles using a custom report? - 知识库 / Developer & Reporting / Creating Reports - Deskpro Support

How do I find low-rated knowledgebase articles using a custom report?

作者列表

Users can vote on your portal Knowledgebase articles.

It's a good idea to monitor these ratings to find and improve articles that are rated unhelpful.

 

 

You can use this custom report to find articles that have been rated poorly by users. 

 

SELECT articles.title, articles.id, articles.total_ratingFROM articlesORDER BY articles.total_rating ASC

 

To use this:

1. Go to the Reports interface, then Stat Builder (your account may not have access to use reports, so you may need your admins to grant you access or run the report for you).

2. Click Add.

3. Under Query Builder and paste in the code.

有帮助 没有帮助

82 人中 44 人认为这个页面有帮助

添加一条评论

请登录或注册以提交评论。

是否需要密码提醒?