跳到主要内容

How do I add an organization-wide email signature? - 知识库 / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How do I add an Organization-wide email signature

How do I add an organization-wide email signature?

作者列表

Agents can create a personal signature within their account preferences, but you might also want to set an organization signature which applies to all Agent replies being emailed to your users from Deskpro. This can be setup within the "New Agent Reply" email template .

  1. Go to Admin > Emails > Email Templates > User Email Templates > Ticket Emails > New Agent Reply
  2. Add your organization's signature directly underneath the <dp:agent-reply /> line.




3. Click Save.

4. Do the same for the New Ticket By Agent template to ensure the signature is also used when new tickets are created by Agents (this time,  insert under the <dp:last-reply /> line).

This will place your general signature directly below the response in every Agent reply email. If your agents also have a personal signature setup, this will display above the organization signature.


有帮助 没有帮助

43 人中 22 人认为这个页面有帮助

添加一条评论

请登录或注册以提交评论。

是否需要密码提醒?