The favicon is the small icon displayed at the top of browser tabs and next to bookmarks.
By default, your Help Center favicon will be the Deskpro icon but you can choose to use your own favicon instead.
Note that the .ico
image format, commonly used for favicons, is not supported. Instead, you should prepare a .png
or .gif
format image, sized 16x16
or 32x32
pixels.
Go to Admin > Help Center > Help Center Design
![Screenshot (1).png](https://support.deskpro.com/file.php/31025369WBMYKJNSKRSWYHX0/Screenshot-1.png)
You should now be able to see the current favicon in the Theme Options section.
![Screenshot (3).png](https://support.deskpro.com/file.php/31025448XYDQSXWRHSWKJPP0/Screenshot-3.png)
If you wish to use your own favicon, simply click Delete to remove the current one...
Then click Choose File to upload your new favicon.
![Screenshot 2023-08-01 at 16.10.50.png](https://support.deskpro.com/file.php/31025599WCPCHRWMMYTAQNH0/Screenshot-2023-08-01-at-16.10.50.png)
You should now see your chosen favicon presented instead of the old one.
![Screenshot (4).png](https://support.deskpro.com/file.php/31025623SNWDPJQBWDCPZKP0/Screenshot-4.png)
You then need to click the Save button, at the bottom of the section, to update your Help Center theme.
![Screenshot (5).png](https://support.deskpro.com/file.php/31025678DKSCZQRPBYWDPPG0/Screenshot-5.png)
Once saved, you can see your new favicon in action.
![Screenshot 2023-08-01 at 16.18.01.png](https://support.deskpro.com/file.php/31025708QACSPMTAMRHXGSY0/Screenshot-2023-08-01-at-16.18.01.png)
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