Deskpro has a full API which software developers can use to create or export helpdesk data.
The API can be accessed with any software language that can use HTTP (any common language).
See the API v2 for details.
- Introducing Deskpro
- Emails
- Chat
- Set up Deskpro Messenger
- Messenger Setup for Web
- iOS Installation
- Android Installation
- Widget Preview Panel in Admin
- Chatflows Setup
- Chatflow Interactions Explained
- Routing Messenger Tickets to Agents
- Message Card Setup
- Help Center Card Setup
- News Card Setup
- Legacy Deskpro chat settings and how to recreate them in Messenger
- AI Chatbot Setup
- AI Search Setup
- Mapping Chatflow Interactions to Custom Ticket and User Fields
- Assigning Business Hours to Chat
- Authenticating users in Messenger using JWT
- Chat Setup
- Legacy Messenger Setup
- Set up Deskpro Messenger
- Voice
- SMS
- Twitter
- WhatsApp
- Facebook
- Instagram
- Reviews
- Creating Agents
- Agent Permissions
- Agent Teams
- Managing Agents
- Lite Agents
- Basic Help Center settings
- Brands
- Help Center Design
- Publish Settings
- Languages and Locales
- Departments
- Statuses
- Ticket Fields
- Ticket Templates
- Approvals
- Labels
- Satisfaction
- Billing and Time
- Snippets
- Tasks
- Problems and Incidents
- Ticket Locking
- Ticket Reference Codes
- Machine Translation
- Queues
- Triggers
- SLAs
- Escalations
- Search
- Lists
- FQL Guide
- Macros
- Interface Defaults
- Recurring Tickets
- Business Hours
- Agent Shifts
- Round Robins
- AI Configuration & Management
- AI Agent Productivity
- AI Customer Intents
- AI Sentiment Detection
- AI Data Sources
- User Management
- Usergroups
- CRM Fields
- CRM Sync
- Authentication and SSO
- Agent and User Authentication
- Understanding SSO Options
- Auto Agent
- Login Actions
- Multiple Usersources
- Filtering a Usersource
- Importing User Data
- Active Directory setup
- Microsoft Entra (Azure AD) SAML Setup
- Azure AD Open ID Connect
- LDAP Setup
- JSON Webtoken Setup
- SAML Setup
- OneLogin Setup
- Okta Setup
- Okta manual SAML
- Google+ Setup
- Google Workspace Setup
- LastPass SSO setup
- OpenID Connect Setup
- Agent Two-Factor Authentication (2FA)
- Advanced
- Apps
- Slack & Microsoft Teams
- Terminology
- Troubleshooting
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