We have a situation where we dont want to keep logging in and out of Deskpro when a user e.g. goes to the toilet, gets involved in a large order or is on the phone to a customer for half an hour. Like the Live Chat, we propose a button at the top of the Agent interface which can be clicked by the agent and will exclude them from the Round Robin ticket assignment. When they log in, the button will always be set to include them in the round robin, but if they find that they are on the phone for a long time, they can press the button to temporarily exclude them from the round robin ticket assignment. This is similar to the 'wrap up' function found on many corporate phone systems.