搜索标签 - Deskpro Support
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Disable / Enable individual keyboard shortcuts / commands
It is currently only possible to turn off all keyboard shortcuts, however it would be ideal to be ab...
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Custom Fields for Agent Profile
Add custom fields to the agent profile. These should only be visible to individual agents and admini...
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Allow agents to choose Microphone and Speakers used by Voice
1) Ability for agents to easily choose which device is used for Microphone / Speakers by Deskpro Voi...
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Start Ticket in Agent Interface via URL
Our agents frequently need to start Deskpro tickets while working in our in-house customer support a...
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Insert name of Performing Agent with Variables
It would be good to have a twig variable option to insert the name of the agent performing the actio...
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Toggle All does not work as expected in Department adding for agents
When adding new Department, Permissions section, Agent Permissions: "Toggle All" in Full Access col...
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Separate Agent Permission to edit own Messages
Agents should be able to edit their own Messages/Notes. This is needed eg. for correctings typos, et...
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Ability to tag agents with categories
Add a feature to tag agents with catagories. I.e admin/agent, main team they belong too, languages t...
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Add new setting for agent's: "Default Ticket Reply Type"
Please could you add a new setting for Agents in their personal preferences to be able to set their ...
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Create a check list for a workflow in ticket interface
I want to be able to add a function where can add a check list for example: We select a workflow t...
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Multiple signatures per agent
We have agents that work in multiple departments. Each department has a different email and phone nu...
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Let the agent know when the department was bcc'd and not the recipient
When a ticket is created by a user, it is pretty difficult to determine whether the department was t...
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Initial Response notification from user to agent
I'd like the ability to have the executives to receive an email stating that an email has been ackno...
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Public chat history should be visible to agent handling the ticket that was created from it
At the moment, chat history can only be viewed by agents that are members of the same chat departmen...
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Let agents customize chat notifications when they are mentioned in a note
When a mention is added in a note, the mentioned agent gets notified by email when they are offline ...
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Agent Seperation for Knowledgebase Sections
There is currently a way to segregate users to sections of the knowlegebase but there is no way to s...
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Ability for Admin to remote logout agent
I would like a way to remotely log out an agent. I have had a couple situations where an agent forge...
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Add agents as followers when mentioned in a note
We would love having the option to let agents add followers by just mentioning them in a note. At t...
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Add more flags for agents to use
Flags are cool, but it would be useful to let agents use more flags.
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Hide other Agents
Can we get a feature for Department based permissions where Agents can only see Agents in the same D...
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Triggers and Escalations based on Assigned Agent properties
It would be nice to be able to apply triggers and/or escalations based on properties of the assigned...
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Ticket feedback to be emailed to agent
Any chance there can be an option to have any ticket feedback automatically mailed to the agent? Mos...
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Add agent permission to view \ hide Notes field.
We have a situation where we have auditors looking at tickets - both user and agent responses. The a...
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Allow agent filtering on Ticket Satisfaction reports
Can't seem to see a way to filter Ticket Satisfaction by agent or team. We have 100 agents over 9 d...
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If an agents open the same ticket show them info that another agent is in a ticket
If an agents open the same ticket show them info that another agent is in a ticket.