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标题
状态更改
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活动
JIRA addon to display DeskPro-Tickets in JIRA issue
Planning Collecting Feedback
0
Options to disable more Features for better usability
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0
Hiding the Ticket language field
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0
Visual fine tuning of Department drow down
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0
Show organisation avatar in ticket
Planning Collecting Feedback
1
API for Satisfaction
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1
Change Date Time input format for date fields
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0
Download ticket as PDF without agent notes
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2
Improvements for the chat feature.
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0
Allow additional criteria on the default email account triggers
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0
Dark/Night mode theming?
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11
Start Ticket in Agent Interface via URL
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1
Extend the allowed Helpdesk 'reset' time beyond 90 days (to unlimited)
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0
Small Field Names in v5
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0
Ability for categories in Knowledgebase to be translated when user changes language
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0
Adding more columns to the 'linked tickets' tab
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1
Better naming of embedded images
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1
Ability to disable Your Account feature from the portal
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0
Integrate agent chat with Slack
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1
Add ability to automatically login the user with an link and token
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0
Ability to create unique date drop downs in reports
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2
Ability to set an alert when an email has failed to be sent
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3
Knowledgebase and Downloads Navigation Improvements
Planning Under Review
0
Ability to report on missed chats
Planning In Development
0
Improve the delay between New News Posts and New News email notifications
… Under Review
1
Make the chat/ticket widget editable e.g allow Google Tag Manager to be installed
… Under Review
1
Audit Log- Changes to Agent Permissions
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0
Change Password field visible when Deskpro has no control over the remote password
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0
Content v2 API POST for Articles/Downloads
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1
Add generic S3 support for 3rd party S3 clusters
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0
Mass Action Forwarding to a person that isnt an agent on the system
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0
Add agent-forwarded messages to ticket through tag
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0
Sync AD user info
… Collecting Feedback
2
Additional Agent Trigger Criteria
Planning Under Review
1
Ability to restrict certain agents from viewing notes
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0
Ability to Analyze and Manage News Subscribers
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1
Azure Logic App connector
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0
Add ability to select certain times of the day for chat to be available.
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1
Add a list of related articles in /kb/{article_id} to the response output
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0
Allow blocking of domains at chat level
Planning Under Review
0
Customizable Checklists that can be inserted into a ticket interface
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2
Mass-merge tickets for the same customers
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1
Managing Custom Fields in Admin
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1
Add metadata for knowledgebase articles
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2
JIRA integration - carry over text
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1
Modify Default set of Ticket Email Notifications
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0
cc: Field in User Interface Should Accept Semi-Colon as well as commas
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0
Changing the font family-color of the chat/ticket widget.
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0
More information on incoming chat pop up screen for agents
Planning Under Review
0
Implement an all/none toggle on ACL lists
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0