Reporting for ignored calls on Voice Round Robin - Phản hồi / Feature Request - Deskpro Support

Reporting for ignored calls on Voice Round Robin Collecting Feedback

Brandon Skinner

Currently it’s possible to pull data on missed calls but it isn’t possible to view when agents ignore notifications from the round robin routing method and let the call skip to the next agent.

This would obviously be helpful for measuring agent proactivity.

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New Feature Request

Tác giả: Brandon Skinner
Creation date: 2 thg 12, 2021
Last update: 19 thg 10, 2023
Publish date: 8 thg 2, 2023

Reporting for ignored calls on Voice Round Robin - Phản hồi / Feature Request - Deskpro Support

Reporting for ignored calls on Voice Round Robin Collecting Feedback

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