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Activity
17
Non-agent functionality for crearting tickets from a forward
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32
Article agent permissions
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0
24
Ability to change the reporting widget colours
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1
32
Multilevel Department
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0
43
Ability for customers to view ticket 'Status' in the user portal
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31
Speech recognition & Deskpro...
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0
32
Article Permissions
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23
Overriding Chat Widget Settings using custom departments.
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22
Feedback Form For "Helpful" Chats
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21
Increase Chat Permission Options
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16
Need more ticket metadata when clicking on customer
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21
Snippet Owner
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26
Any way to just disply the date/time on a comment
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18
Send e-mails when a community posting has x votes
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0
19
Allow the ability to attach multiple files at once
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34
Allow agents to add an attachment when editing an existing message/note
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25
Speeding up the loading of agent's interface
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1
31
Compulsory time logging
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1
21
Hiding Inactive users and organizations
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1
15
Add option for agent to resend a chat transcript to a user
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0
17
More specific search functionality (navigate directly to the message a searched string is contained in)
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16
Deskpro mobile apps should support clickable links in messages/notes
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15
Advanced Search for Followers and OR Function
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1
22
Add ITIL functionality
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0
8
Improvements to the auto-responder functionality
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0
18
Copy SLA settings
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0
14
Ticket search defaults
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0
18
Set replies from specific users as internal notes (via a trigger)
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23
Email replies to notes show as replies, want to be notes
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0
22
Improve Ticket Deflection
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0
22
SLA Filters: set a default view
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20
Option for admin not to send email when updating agent password.
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0
25
Temporary link to set agents password
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28
Allow users under specific domains to register themselves
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0
17
See Registered Article Views in List View
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0
13
Allow agents to select an approver from all registered users
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0
14
Proper search and partial search for the user
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20
Disable at Organization Level
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1
22
Associate Email Domains via API
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0
10
Support .msg files being forwarded to the helpdesk from Outlook
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0
27
Report row limit
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2
12
Attachments in forwarded messages
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19
Notification templates
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21
Determine how often agents send emails when creating ticket in agent interface
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18
Ability for organization managers to view and manage users linked to the organization on the portal
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0
22
Increase hit_record table to hold more than 7500 records
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18
Ability to notify admins when Email Rate Limits are reached
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45
New DeskPro Support UI / UX is really bad
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8
27
Hide parent department from users
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13
View SLA status in List View
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0