Skip to main content

Non-agent functionality for crearting tickets from a forward - Phản hồi / Feature Request - Deskpro Support

17

Non-agent functionality for crearting tickets from a forward Collecting Feedback

In some situations colleagues who are not agents forward emails into our helpdesk to be logged as tickets.

These are logged with the colleague as the ticket owner.

It would be helpful if  you could add a feature which would allow these forwards to be processed in the same way as agent emails (i.e. the original email sender would be logged as the owner rather than  the forwarder).



Thêm nhận xét

Please log in or register to submit a comment.

Need a password reminder?