We're excited to announce our new helpdesk feature, Ticket Templates, designed to streamline your support team's workflow, saving time on creating tickets and allowing more time for resolving customer issues.
![TT2.png](https://support.deskpro.com/file.php/32816147SDDBSJYCJAJKBKN0/TT2.png)
With Ticket Templates, agents can create tickets in just two clicks using pre-designed templates. Eliminating many steps involved in manual ticket creation allows your team to focus on resolving customer issues.
![TT1.png](https://support.deskpro.com/file.php/32816148DBCNKWDZSYYYXAQ0/TT1.png)
When agents apply templates, they are given a step-by-step menu for quick and precise information input.
Helpdesk Admins have the freedom to configure unlimited templates that cover all your core processes. Fields that can be pre-defined include:
Brand
Department
Status
User
Language
Labels
Custom Fields
Assignment
And more
Admins can also pre-define the ticket message and subject that can be personalized through variables, giving your agents tools for scale without sacrificing the human element of your support.
![TT3.png](https://support.deskpro.com/file.php/32816157KMZMPGBAMHNSXKD0/TT3.png)
For more information on how to get started with Ticket Templates, please refer to our Admin Guide. For tips on using them as an Agent, check our Ticket Templates Guide.
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