We are pleased to announce a new release of the DeskPRO helpdesk platform, build #265.

The following is an automatically generated list of changes in this release:

• NEW Date fields have more validation options to specify valid date ranges and days of the week
• IMPROVEMENT Add "date created" term to triggers
• IMPROVEMENT Add urgency criteria to triggers/slas/escalations
• FIX Mangled titles in some UTF8 strings
• FIX Tickets being put on hold that were not awaiting agent
• FIX SLA 'team' search results when you belong to more than one team
• FIX Setting ticket language in new tickets via API
• FIX Saving snippet categories wasn't actually persisting the changed category
• FIX "Can view unassigned" not applying properly in some cases
• FIX Mangling of some unicode characters when using PHP with older versions of libxml (<=2.6)
• FIX Moving snippets between categories did not update UI properly<span class="dp-label dp-label-info">FIX</span> Moving snippets between categories did not update UI properly
• FIX Validation on regex patterns in triggers would fail with certain patterns
• FIX Label defs for people were misclassified in admin interface
• FIX Custom fields not showing in ticket results when paging
• FIX Relative dates in ticket rows not being rendered when paging through ticket results
• FIX Trimming some UTF-8 strings could remove other UTF-8 characters
• FIX Showing create ticket form when no permission to create tickets in any department
• FIX Fix some cases of pressing "enter" in RTE editor bringing the cursor to the start
• FIX "A" characters in place of unicode non-breaking spaces in text emails

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.