We are pleased to announce a new release of the DeskPRO helpdesk platform, build #23.

The following is an automatically generated list of changes in this release:

• Pagination to articles
• Need to actually add the timeout value
• Add loading to template rather than generated with js, and add help message about how to use cat editor
• Fix getChildrenIds() when there is an earlier child whose tree descends deeper than any siblings that follow, those siblings would be ignored
• Simplify getStructure() so there's no recursion, and fix update check always failing after first run.
• Fix notification logic to handle agent replying to own ticket from user interface
• Prevent updates to UI when it is outdated (eg someone else updated it). Reloads the pane when this happens.
• Prevent updates to UI when it is outdated (eg someone else updated it). Reloads the pane when this happens.
• Show loading when updating structure
• Only reorder in edit mode
• Fix another location where attach button didnt open open dlg in IE
• Add missing phrase back
• Undo debug
• Test phrase change
• Fix agent notifications of feedback
• remove debug
• fix line endings for all language files
• test file change
• more language improvements
• Add phrase for registered usergroup
• Fix disapproving feedback
• more language improvements
• Fix feedback validation, and notify user of it, fix deleting KB cats where it would always say non-empty
• Search agents from new ticket form
• Fix file upload with IE
• Repeat question on invalid input so user knows to enter again
• Fix some CSS on select boxes that make them look horrid
• Fix missing JS validation on department field
• Add yellow highlight in feedback view as well, show note about waiting validation
• Headings with file or sub-cat counts in downloads section
• Spacing around heading in newticket
• Fix incorrect drop menu location in feedback page
• Changes for better cutting of DP3 emails
• More comprehensive redirects
• cleaner singulars in phrases
• - add tool to make spell checking language files easier - fix a bunch of spelling mistakes
• Lang upload+install

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.