We are pleased to announce a new release of the DeskPRO helpdesk platform, build #13.

The following is an automatically generated list of changes in this release:

• Tool to create new agent from ldap/ad user source
• Add general ldap source
• uUe same searcher for results as with ajax search
• Dont send users a notification about notes
• Change subject for note notifications to say its a note
• Need to set permissions on feedback types when importing
• Fix custom field value/id swap
• Fix phrase name
• Use varToString to prevent print_r from printing large object graphs
• Fix initial types not being inserted in import install
• Select2 for select choices on rule builder
• Fix missing custom fields in filter options'
• Better display of errors on agent creation, allow turning existing user account into agent
• Changes to search terms, added waiting time/total waiting time
• Fix a number of chat issues
• Add link to update license
• Fixed carried admin sessions not setting agent status to avail
• Add downloads tab to portal editor
• Add captcha
• A few tweaks to select2 for things like icons
• Update select2
• Custom ref formats based on setting
• Validation on custom fields, and implement proper date field
• Validation routines for custom fields
• Agent fetcher methods need to exclude deleted agents
• Importing feedback categories into new system custom field type. Also fixed a problem with notices in custom fields import when importing multi-choice fields.
• Dont show choice fields that have no options
• Couple fixes to saving the category from agent
• Display of category field on agent listings
• Displaying of feedback cat
• Custom field work for adding cat field to feedback
• Add interfaces for defining feedback cats
• Dont show falsey debug options in server info
• Remove old migrations files
• Add sys_name field to feedback custom def
• Command to write new build class file
• Import of select2 fields into hierarchy

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.