Ana içeriğe geç

Deskpro 2021.1 Release - Haberler / Release Announcements - Deskpro Support

Oca 27 2021

Deskpro 2021.1 Release

Yazarlar listesi

We are pleased to announce the release of Deskpro version 2021.1. This includes a mixture of general improvements and bug fixes.

Improvements:

  • DPHC-150 - Added date created to ticket view in Help Center
  • DPHC-211 - Searching community topics improved in agent interface
  • DPHC-192 - Adding custom phrases now applies to all installed languages at once
  • DPHC-223 - Added a Next/Previous button to browse through “Articles Awaiting Review”
  • DPHC-228 - Improved behaviour of content links in guides
  • DPHC-173 - Improvements to the scope of content shown in top-right dropdown box in Help Center
  • DPHC-189 - Administrators can now enable or disable home pages in guides
  • DPHC-259 - Emoji support improved throughout Help Center published content
  • DPHC-95 - Splash images and icons for published content can now be set through the V2 API
  • DPHC-184 - Improved language in published content to clarify usergroup permissions

Bug Fixes:

  • DPHC-191 - Moving a guide page should not be converted into a volume
  • DPMSGR-95 - Fixed simultaneous chat limit for agents
  • DPMSGR-90 - Fixed negative chat satisfaction ratings in reporting
  • DPHC-181 - Upvote count in community topics has been corrected
  • DPHC-170 - Ticket Notification count in Help Center has been corrected
  • DPHC-202 - Fix upgrade paths for new Volumes in Guides
  • DPHC-172 - Articles matching “Search Words” were appearing on every results page
  • DPHC-169 - Permissions corrected for non-logged in users when voting on Community Topics
  • DPHC-197 - Total Downloads count for downloaded files was inaccurate
  • DPHC-200 - Searching for articles by “Search Words” only returns 5 results
  • DPHC-204 - PDF generated articles not displaying widths of tables correctly
  • DPHC-207 - Archived KB articles were appearing in search results when “Search Words” matched
  • DPHC-195 - “Thank you for your feedback” message appeared multiple times when rating articles
  • DPHC-188 - “You have successfully subscribed” message appeared incorrectly when unsubscribing
  • DPHC-218 - Corrected phrases shown when resetting your password via the Help Center
  • DPHC-216 - Archived guide topics were viewable in the Help Center
  • DPHC-212 - Attachment was still linked to a community topic after it was deleted
  • DPHC-225 - When deleting multiple KB articles from a category, hide articles after pressing “Apply Action”
  • DPHC-171 - Not all Help Center content was showing when the “Limit Domains” function was used
  • DPHC-221 - Users were able to vote multiple times on Community Topics in a single action
  • DPHC-219 - Multiple notifications were triggered when subscribing/unsubscribing to KB articles
  • DPHC-254 - Community icon was not showing properly in the agent interface when permissions for community were limited
  • DPHC-194 - Pressing “Submit” multiple times on News Articles would submit duplicate comments
  • DPHC-256 - Non-registered users CC’d onto tickets were incorrect added as registered users, when registration is disabled.
  • DPHC-206 - Glossary terms not displaying icons in agent interface
  • DPHC-239 - Pre-rendered agent avatars were not compatible with certain characters
  • DPHC-252 - Guest users could submit Community Topics when Community form was disabled by a rate limit
  • DPHC-257 - Errors when setting custom locale codes for languages
  • DPHC-209 - Direct links to Guide Topics would lead users to the Guide homepage
  • DPHC-267 - Page count in Guides did not update properly after Topics were deleted
  • DPHC-185 - When uploading an over-sized file through the Help Center ticket form, the attachment box would disappear.
  • DPHC-274 - Primary_email was missing from the variable menu in Email Templates
  • DPHC-250 - Fixed bugs when saving Help Center modifications
  • DPHC-277 - Fixed custom phrase API V2 endpoint
  • DPHC-116 - Improved behaviour when pasting pre-formatted text
  • DPLEG-176 - Corrected custom phrase  /api/v2/languages/custom_phrase API endpoint
  • DPLEG-265 - Corrected 500 server error when visiting admin area
  • DPLEG-241 - Corrected cron job error when processing certain characters in emails
  • DPLEG-251 - Corrected cron job error when processing non-utf 8 emails
  • DPLEG-229 - Emails from mail addresses with numbers matching with incorrect tickets
  • DPLEG-128 - Chat Queue selection in Admin would not stay highlighted when pressing “Add Queue”
  • DPLEG-59 - Admin saw wrong voice and chat settings when impersonating an agent.

2nd Feb 2021 - 2021.1.1

  • Fixed an issue with database updates
  • DPLEG-423 - Error when submitting ticket with "create task" trigger as a guest

 

Yararlı Yararlı değil

85 kişiden 53 kişi bu sayfayı yararlı buldu

Bir yorum ekle

Bir yorum gönderebilmek için lütfen oturum açın ya da kayıt olun.

Bir parola hatırlatıcısına ihtiyacın var mı?