Please consider expanding the Problem and Incident functionality to allow tickets/incidents that are associated with a Problem to be updated (with a single response) in mass when the parent problem has been closed by either a workaround or by resolving the root cause .
This would put DeskPro and this feature more in line with ITIL best practices.
Bir yorum ekle
Bir yorum gönderebilmek için lütfen oturum açın ya da kayıt olun.