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Option to delete a user without deleting their tickets
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0
Add label while creating ticket as agent
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0
Separation line - font task bar
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[UX suggestion] Change label 'Add' to 'Add label'
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0
Add interface to mange Problems, just like you can manage Snippets
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Hide messages
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populate organisation field when an agent creates a ticket
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Allow incidents/tickets to be raised from Slack
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0
Add option to set default sorting for queus
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Locked by Agent Preview
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News comment's access via API
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Improve Task Functionality
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Optional Plain Text Templates for Email Templates
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Create users without email
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Allow multiple entries on search words - Creating an article
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Show ticket count in lists
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Add Ticket Number to Tab info when hovering and Reordering of Tabs
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Copy fields from Grid view without Opening ticket
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Labels - Department based segregation
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Allow a ‘minimum business days’ configuration of date picker
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Tooltips on Lock-Symbols
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Ticket field - Select field - To hide an option from user form only
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I would like the "Search in top bar" to include custom field searches by default
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Mass Action to Link tickets
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Mass Actions based on a common parent ticket
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manually set usersource_sync time
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Apply Permissions\Department at the Article level
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1
Privacy between departments
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1
Report Unassigned Tickets on Dashboard
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Specific sender set as always agent note
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KB articles ordered by publish date, oldest on top
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Merge Multiple Tickets at once
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Custom Field Data Import
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I want to specify the items to be output in the CSV output of tickets.
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0
Configurable Look&Feel of Agent sight
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Auto assign agent and team once you open the ticket
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Make guides templated
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Change or improve default publish editor for more advanced edits
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add a new API call for 'date_last_modified'
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Filtering on Categories in the Community
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Summary count when grouped by
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1
Inserting pictures into a community comment
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Filtering option on Custom Fileds in Community topics
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Disable new ticket creation on specific email account/s allowing replies for active tickets
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Default Option: Forward as a New Ticket
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SLA failed not clear enough
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0
Auto remove user from ticket by user reply/response mails
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0
Ability to "HIDE" disabled users, organizations, etc. in Tickets
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Ability to re-order lists
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0
Feedback post v5 to v6 upgrade
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0