Creating Reports
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Using the stat builder
Publicerad: Mar 22, 2018
0Jul 25, 2018 -
Customising colour of charts on report custom dashboards
Publicerad: Aug 12, 2021
0Aug 12, 2021 -
Querying Custom Fields
Publicerad: Jun 24, 2019
0Oct 15, 2019 -
How can I specify a sub-status in stats?
Publicerad: Mar 19, 2019
0Mar 19, 2019 -
Updating Reports for 'is_hold'
Publicerad: Mar 12, 2019
0Mar 12, 2019 -
What does the "Make this an agent dashboard" option do?
Publicerad: Apr 24, 2019
0Apr 24, 2019 -
Reports widget override examples
Publicerad: Jan 29, 2019
3Nov 28, 2018 -
How do I display dates in the US format in reports?
Publicerad: May 9, 2018
0Jan 2, 2019 -
How can I see which tickets have been resolved by only one agent?
Publicerad: May 9, 2018
0May 14, 2018 -
How do I export my tickets?
Publicerad: Mar 22, 2018
0Jul 28, 2021 -
How do I reference specific dates when using reports?
Publicerad: Mar 22, 2018
0Mar 22, 2018 -
Why is my custom stat just showing query field names?
Publicerad: Mar 22, 2018
0May 14, 2018 -
What does the Agent Hours report track?
Publicerad: Sep 23, 2014
0Sep 23, 2014 -
Reports : DPQL Reference
Publicerad: Mar 22, 2018
0Sep 22, 2022 -
The users in my report have no names?
Publicerad: Jul 13, 2016
0Mar 20, 2019 -
"Please reference a specific column" error
Publicerad: Nov 23, 2015
0Apr 1, 2019 -
Random 'None' results with tickets.person_email.email
Publicerad: Nov 23, 2015
0Nov 23, 2015 -
How can I strip HTML from message content in my report?
Publicerad: Oct 13, 2015
0Oct 13, 2015 -
My report has stopped working with an "Unknown column reference tickets.charges.comment" error (Old)
Publicerad: Oct 1, 2015
0Apr 1, 2019 -
What does 'is_hold' mean in the tickets table?
Publicerad: Apr 2, 2015
0Mar 13, 2019 -
My custom report with a lot of fields is failing
Publicerad: Mar 12, 2015
0Apr 1, 2019 -
How do I find low-rated knowledgebase articles using a custom report?
Publicerad: Jan 27, 2015
0Apr 17, 2018 -
Custom date field not working with format function
Publicerad: Jan 8, 2015
0Oct 17, 2019 -
"The following error occurred: Unknown column reference tickets.date_closed"
Publicerad: Oct 21, 2014
0Apr 1, 2019