Gå till huvudinnehåll

NotFound response for existing items on a new ticket - Kunskapsbas / Developer & Reporting / Deskpro API - Deskpro Support

NotFound response for existing items on a new ticket



I'm using a web hook action to run a script using the API to retrieve a ticket's first message. When I call it from a New Ticket trigger, I get a NotFound response. But if I make the call manually for an existing ticket, it does get the message. What is happening?


If an API call is made as soon as a ticket is created, you will get a NotFound response for some ticket data. You need to make the call after the ticket has existed for at least a minute. You could introduce this delay in your script, or by calling the web action from an escalation which runs after the ticket has been open for 2 minutes.

Hjälpfull Oanvändbar

62 av 126 personer tyckte att sidan var användbar

Posta en kommentar

Logga in eller registrera dig för att lämna en kommentar.

Behöver du en påminnelse om ditt lösenord?