List View Status Change Likes Title Status Comments Activity 6 Link knowledge base articles into ticket Collecting Feedback 0 AS 5 Language detection for voicemail transcripts Collecting Feedback 1 D GN 6 Download multiple tickets at once Collecting Feedback 1 SP SH 4 Disable / Enable individual keyboard shortcuts / commands In Development 0 JM 3 Trigger criteria for ticket including ticket charge Collecting Feedback 0 AJ 13 HelpCenter with Sidebar Collecting Feedback 0 5 Notifications for when there is a connection issue between Deskpro and our mail server Collecting Feedback 0 9 Improve the Messenger API Collecting Feedback 0 CC 3 Create a Permission for User Groups to Access the Helpcenter Editor Collecting Feedback 0 AL 2 See forwarded messages as separate entries in message log Collecting Feedback 0 B 2 Personalise chat ringtone for agents Collecting Feedback 4 AN GM J AB AB 3 Locking 'ordered by' for agents Collecting Feedback 0 ND 2 Login cookie from other system Collecting Feedback 0 AA 2 A print button for the guides/Bug with current printing Collecting Feedback 0 B 4 Ability to edit the chain of ticket messages when forwarding a ticket Collecting Feedback 0 M 2 Glossary in PDF Collecting Feedback 0 TB 5 Add Markdown support for Knowledge Base articles Collecting Feedback 2 DS TH JS 7 Option to prioritise the Reply-To header when an email is received from a specific email address Collecting Feedback 0 AA 4 Printing Issue with Guides Report 0 B 1 Option to insert translation of a KB article into a ticket comment Report 0 C 4 Allow setting the main font family Collecting Feedback 0 MR 1 Ask user for feedback when rating an article negative Collecting Feedback 0 TB 7 Make display fields translatable Collecting Feedback 0 K 2 Search should also include download categories Collecting Feedback 0 C 1 Track the page a chat was initiated from when the widget is embedded Collecting Feedback 0 MG 2 Option to update the brand of a published article or topic Collecting Feedback 0 TH 3 Display the name of linked topics to agents editing the topic when content links are being used in Guides Collecting Feedback 0 TH 26 Next reply time on an SLA Collecting Feedback 3 ND BG PM ZW 1 Option to translate contents of custom "Display" field Collecting Feedback 0 K 1 Link Glossary to Guide Topics Collecting Feedback 0 TH 2 Make it easier to add add/manage content links in Guides Collecting Feedback 1 TH EL 1 Call a webhook in the criteria section of a trigger Collecting Feedback 0 EM 1 Wildcards for email domain association Collecting Feedback 0 N 1 API Regex pattern search Collecting Feedback 0 K 3 Cursor always on top when scrolling one page further in the ticket view Collecting Feedback 0 TB 3 Add a message number to the ticket view on the customer Help Center Collecting Feedback 0 MA 5 Different captcha rules for 'guests' and 'users' Collecting Feedback 0 K 0 IT Support Manager Collecting Feedback 0 GH 4 Sorting Macros Collecting Feedback 0 GK 8 Have all permissions disabled when creating a ticket department Collecting Feedback 2 AS C C 0 More font sizes when editing articles and guides Report 0 TB 1 Forward and resolve in one step Report 0 9 Repeating Task or Ticket Collecting Feedback 2 E BW C 2 Automatic approval reminders Report 0 PW 0 Sorting registered views in publish area Report 0 TB 57 Structured report permissions Collecting Feedback 0 RT 73 Bulk-Remove Users Collecting Feedback 3 MA C SW 15 Link Articles and Guides to Ticket? Collecting Feedback 0 MU 9 Link to articles and guides in ticket replies? In Development 0 MU 30 Changing Type for Custom Fields Collecting Feedback 0 C Previous page1Page 1…4Page 45Page 56Page 67Current Page8Page 89Page 910Page 10…25Page 25Next page
