List View Status Change Likes Title Status Comments Activity 2 Search should also include download categories Collecting Feedback 0 C 1 Track the page a chat was initiated from when the widget is embedded Collecting Feedback 0 MG 2 Option to update the brand of a published article or topic Collecting Feedback 0 TH 3 Display the name of linked topics to agents editing the topic when content links are being used in Guides Collecting Feedback 0 TH 26 Next reply time on an SLA Collecting Feedback 3 ND BG PM ZW 1 Option to translate contents of custom "Display" field Collecting Feedback 0 K 1 Link Glossary to Guide Topics Collecting Feedback 0 TH 2 Make it easier to add add/manage content links in Guides Collecting Feedback 1 TH EL 1 Call a webhook in the criteria section of a trigger Collecting Feedback 0 EM 1 Wildcards for email domain association Collecting Feedback 0 N 1 API Regex pattern search Collecting Feedback 0 K 3 Cursor always on top when scrolling one page further in the ticket view Collecting Feedback 0 TB 3 Add a message number to the ticket view on the customer Help Center Collecting Feedback 0 MA 5 Different captcha rules for 'guests' and 'users' Collecting Feedback 0 K 0 IT Support Manager Collecting Feedback 0 GH 4 Sorting Macros Collecting Feedback 0 GK 8 Have all permissions disabled when creating a ticket department Collecting Feedback 2 AS C C 9 Repeating Task or Ticket Collecting Feedback 2 E BW C 57 Structured report permissions Collecting Feedback 0 RT 73 Bulk-Remove Users Collecting Feedback 3 MA C SW 15 Link Articles and Guides to Ticket? Collecting Feedback 0 MU 30 Changing Type for Custom Fields Collecting Feedback 0 C 26 Mass change ticket owner Collecting Feedback 0 GG 8 Force ticket matching on ref. code in subject Collecting Feedback 2 MT SH 20 Action codes for time log and billing Collecting Feedback 0 GB 34 Round Robin Permissions Collecting Feedback 3 CN SH SH TT 26 Add more date variables to make it easier to create Quarterly reports Collecting Feedback 1 PD K 46 Viewing tickets from different brands through the same portal Collecting Feedback 0 AS 59 Restrict the Agent and Agent Teams that can be selected in the ticket assignment drop-down menus Collecting Feedback 2 AS M GH 21 Share Hidden Flags Collecting Feedback 0 YD 19 Insert KB article link/content into ticket if the search is used Collecting Feedback 0 TB 22 Mass Update Existing Users Language with Trigger Collecting Feedback 0 LE 22 Show more than 50 tickets in the ticket overview Collecting Feedback 0 TB 32 more triggers in CRM Collecting Feedback 1 LE LE 28 Preferred Organization Language Collecting Feedback 2 LE LE LE 33 I want to be able to customize the default Follow Up action type Collecting Feedback 1 JM JS 27 New line in chat text Collecting Feedback 0 KH 20 Simplify the values for the built-in Timezone field Collecting Feedback 0 JO 29 Making Agent Notes more Visible in Emails Collecting Feedback 0 GB 28 Allow User to see Agents Following Ticket Collecting Feedback 0 JV 23 Pending article notifications Collecting Feedback 0 TB 37 Agent Instigated Chat Collecting Feedback 1 AJ BW 32 Icons for brands Collecting Feedback 0 E 21 Option to subscribe all agents to the Knowledgebase Collecting Feedback 0 AJ 21 Lookup Fields and Phone Validation Collecting Feedback 0 GB 24 Edit Warning Box Collecting Feedback 0 BR 48 Username Login for Users Collecting Feedback 2 R C B 25 Filter Notifications Collecting Feedback 0 PV 23 When viewing a ticket in the user portal, add option to show all messages on one page (remove pagination) Collecting Feedback 0 MA 17 Better visibility of absolute dates/times for tickets on user portal Collecting Feedback 0 MA Previous page1Page 12Page 23Page 34Page 45Current Page6Page 67Page 78Page 8…22Page 22Next page
