Search Labels - Deskpro Support
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I'm not receiving notifications when I create a ticket
The reason you aren’t receiving email or browser notifications when you create a ticket, but you do ...
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Ticket followers replying by email is going to the user not the agent
Question An agent who was following a ticket tried to reply by email to the agent who was assigned ...
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Add Separate Notification for Mentions in Tickets
Deskpro currently displays alerts for Recent Tabs and Notifications next to the search bar, which is...
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Send email to Teams as well as individuals
Would be a nice feature to be able to email specific teams rather than just the agent team or specif...
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Ticket feedback to be emailed to agent
Any chance there can be an option to have any ticket feedback automatically mailed to the agent? Mos...
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Ability to "Notify All Agents" in Triggers
Having a 'Notify all agents' option for triggers would be useful - for example when you're defining ...
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Ability to set an alert when an email has failed to be sent
A way to set up an automatic alert/email when an email has failed to be sent (i.e. is put into the e...
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New Tasks Notification shown, even though task has been completed
Even if there are no due or over due tasks for a user, there is still a red notification dot in the ...
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Initial Response notification from user to agent
I'd like the ability to have the executives to receive an email stating that an email has been ackno...
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Noises for notifications for tickets or IM
Feature that allows the user to turn on a visible; or Audible Notification - just like chat - when a...
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Allow push-message via the live chat system
If we know users through the live-chat system it would be good to be able to push-message groups of ...
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Modify Default set of Ticket Email Notifications
I would like the behavior for setting up new agents to be more flexible in regards to ticket notific...
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Let agents customize chat notifications when they are mentioned in a note
When a mention is added in a note, the mentioned agent gets notified by email when they are offline ...
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Ability to send reminders about Tasks as they are Due, rather than Daily
Would like to be able to set a reminder for a task, and have Deskpro email agent 15 minutes before t...
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Capability to send custom notifications via notification system API
Capability to send custom notifications to users via the notification system. Use case: we're lookin...
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Ticket forward notification
Please put the "this message was forwarded" notification on top of the message. We face long message...
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Default Notification settings per Agent Permission Group
The Deskpro default email and browser notifications give the Agents in our system more information t...
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Windows 8.1 Notification
The ability to have notification pop up through windows 8.1 instead of just a browser
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E-Mail Notification Quick-Disable
It would be handy if there was a quick-disable function for email notifications in the agent dashboa...
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Sending history in customer reminders
When having customers that open many tickets, it would be very useful for them to see which ticket i...
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Notifications for when there is a connection issue between Deskpro and our mail server
If the connection between Deskpro and our mail server is broken, can Deskpro notify us about this? O...
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Notifications for attachments removed from emails due to file size
Enable notifications for when an attachment is stripped out of an email due to larger file size.
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For agents to get a notification when a new user is registered
We would like there to be a setting (like a ticket trigger) that send agents email notification when...
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For agents to get notifications if their reply has bounced
Would like a way to an agent that their reply did not get delivered (eg. email/trigger), as well as ...
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Warning / notification to reassign tickets before deleting user
Ability to add a warning / notification before deleting a user in order to reassign any associated t...
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Filter Notifications
When a particular ticket filter ticket count changes, or increments, an alert can be triggered to ce...
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Pending article notifications
We'd like to setup an approval notification for articles so when an article is created in the pendin...