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Sending history in customer reminders - Community / Feature Request - Deskpro Support


Sending history in customer reminders Collecting Feedback

When having customers that open many tickets, it would be very useful for them to see which ticket is awaiting their response. Basically, what would help a lot is for them to receive in the email notification the last reply on that specific ticket or a number of last replies. Having this feature, the customers can know exactly what the ticket is about and can reply directly.

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