It would be very helpful to have a „last agent note“ for building filters (Similar „date of last agent reply“). There often are only new notes and no new agent- or user answers and with this filter we also could select tickets in such cases. It also is possible to have a “date of last activity”, so you don’t have to filter all possible activities.
Filter for "Last Agent Note" - Community / Feature Request - Deskpro Support
Filter for "Last Agent Note" Collecting Feedback
I support this idea. I would like to be able to see this criteria to apply to a Filter where I can add the NOTE as an activity to the case. This way we can separate activity in tickets between Requestors and Internal NOTE to IT.
So please priorize it :)