Search Labels - Deskpro Support
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Create an OR function for custom filters
Create an OR function for filters (i.e. create a filter to search for all tickets that are Unassigne...
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Filter for "Last Agent Note"
It would be very helpful to have a „last agent note“ for building filters (Similar „date of last age...
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Add Not On Hold to Custom Filter Criteria
Add Not On Hold to Custom Filter Criteria.
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Filter name as list view tab title
Currently, the list view tab of the ticket filters shows the number of tickets on the tab title: "X ...
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Create a new sort order for "Date of last agent activity" (so agent notes are included)
It would be great to either include agent ticket notes in "Date of Last Agent Reply" or create a new...
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Show full name of items in the side panel on mouseover
Custom filter names or SLAs are often longer, than there is space in the side panel. There should be...
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Modification to Fields display for filters, ordering, and grouping
Fields are usable today in more than just ticket views - they can be used as filter and sort criteri...
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Request to have ticket filters similar to email triggers
I would love to see the filters have more Boolean value to them. Instead of the current: This criter...
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Allow filters to filter on ticket not on hold
Right now it is possible to add a filter condition for tickets on hold, but not tickets which are no...
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Add a filter 'To email address'
This request might be actually easy to do since you already have this option in the triggers, just n...
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Filters - On Hold
You have an option to show tickets on hold.... Can you have an option to have a filter that does not...
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Ability to save filters for Persons/Organisations
Currently I can only save filters for tickets. This functionality should also be possible for person...
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Admins to set ticket filter views globally
We would like the ability for an admin to select filters and grouping for the various ticket view (e...
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Community Topic Filter view - want to see 'All'
Would it be possible to see all community topics in the user UI? When one filter is selected, the ot...
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The ability to have a second ordering feature
In the ticket filters, we would like to have 2 ordering options. So for instance, you could order by...
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Improve the behaviour of the ID display option in ticket filters
The ticket ID number always sits next to the subject line in Filters. I'd like the ability to amend ...
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Allow the ability to search or create filters with the criteria "Label does not exist"
We'd like to be able to easily filter by 'No label set/exists'. This would help us to keep track of ...
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Filter Permission
Is there a way to add permission to more than 2 teams, when giving permission access to filters and ...
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Filter Order and Re-Order
I like the re-ordering of the "All Filters" list in Admin, but when I select the "Agent Filters" or ...
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Ticket Filters
Currently, tickets only pull through into a certain filter if ALL listed criteria are met. We would ...
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Add Filter condition for empty date fields & add custom date fields as conditions for Escalations
We've recently been adding some custom date fields to tickets to help streamline certain processes. ...
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Customize Unassigned Definition
It would be good that the "Unassigned Tickets" would be customizable, so you could decide if Agent T...
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Custom Filters on Archived Tickets
It would be helpful if we could create Custom Filters based on Archived Tickets.
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Allow agents to follow an organisation (without using triggers)
We have a requirement for whenever certain organisations (though per-user may also be useful) log a ...
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Filter possibilities for tickets with follow-up
Hello Team, Thanks a lot for feature follow up it seems great. It would be a nice feature if we coul...